Android Products


Server cannot be found

Recently, customers have reported that they cannot get to web.mail.mil receiving the error: the server “web.mail.mil” cannot be found. From our research, this appears to be a DNS issue, and militarycac.com reports a similar issue. The solution that works for us is to set a custom DNS server.

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USB-C to Micro USB Adapter

If you have a phone that has a USB-C port, and you have not yet purchased a smart card reader, we recently began selling USB-C readers. You can purchase an Identiv USB-C Smart Card Reader from our online store.

If you have a phone that has a USB-C port, and you already have a Micro USB card reader, then we recommend that you use an adapter that has already been tested by Thursby Software. Here are some that have been tested in our office:

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Sub Rosa for Android User Guide

You can use the following link to view the Sub Rosa for Android User Guide.  

http://downloads.thursby.com/android/Sub%20Rosa%20for%20Android%203.1%20User%20Guide.pdf

 

You can use the following link to view the Sub Rosa Pro for Android User Guide.

http://downloads.thursby.com/android/Sub%20Rosa%20Pro%20for%20Android%203.1%20User%20Guide.pdf

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Will this app work with Sub Rosa?

In order for you to use your smart card outside of the Sub Rosa, the app developers would need to have built their app using our SDK.  This means that the app in question will know to look to Sub Rosa for smart card credentials.  We recommend that you contact the app developers and inquire about Sub Rosa integration.

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Unable to log into AROWS-R

As of 1/10/17, we received information from another reservist that AROWS-R is no longer available from public networks.  Please call or email the AROWS-R Help Desk if you require any additional information.

 

+1 877-294-5822

afrcfm.arowsr@us.af.mil

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R2S: Support contact information

You can contact the Navy's CNRFC Customer Support Center using the following information:
Help Desk
757-322-2489
r2s@navy.mil
 

You can contact Thursby's Support Specialists using the following information:
817-478-5070
r2s@thursby.com

 

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