Android non-bundled and bundled Identiv readers
As of May 24, 2018, Sub Rosa and Sub Rosa Pro for Android v4.0.3 (1450) were released to production in the Google Play Store and through our online store. With this update, we began selling bundled readers that offer the software, Sub Rosa, and hardware together for one price. These are the same white, Identiv readers we previously offered.
Read MoreR2S requires Android 6
The latest version of R2S on Android only supports Android version 6.0 and higher.
If you are running Android OS version 5 or earlier, you will not be able to install the current release of R2S.
Read MoreSub Rosa Pro requires Android 6
The latest version of Sub Rosa Pro on Android only supports Android 6.0 and higher.
If you are running Android OS version 5 or earlier, you will not be able to install the current release of Sub Rosa Pro.
Read MoreR2S: Can I swap my reader?
Server cannot be found
Recently, customers have reported that they cannot get to web.mail.mil receiving the error: the server “web.mail.mil” cannot be found. From our research, this appears to be a DNS issue, and militarycac.com reports a similar issue. The solution that works for us is to set a custom DNS server.
Read MoreUSB-C to Micro USB Adapter
If you have a phone that has a USB-C port, and you already have a Micro USB card reader, then we recommend that you use an adapter that has already been tested by Thursby Software. Here are some that have been tested in our office:
Read MoreSub Rosa for Android User Guide
You can use the following link to view the Sub Rosa for Android User Guide.
http://download.thursby.com/android/subrosa.pdf
You can use the following link to view the Sub Rosa Pro for Android User Guide.
http://download.thursby.com/android/subrosapro.pdf
Read MoreWill this app work with Sub Rosa?
In order for you to use your smart card outside of the Sub Rosa, the app developers would need to have built their app using our SDK. This means that the app in question will know to look to Sub Rosa for smart card credentials. We recommend that you contact the app developers and inquire about Sub Rosa integration.
Read MoreUnable to log into AROWS-R
As of 1/10/17, we received information from another reservist that AROWS-R is no longer available from public networks. Please call or email the AROWS-R Help Desk if you require any additional information.
+1 877-294-5822
afrcfm.arowsr@us.af.mil
Read MoreR2S: Support contact information
You can contact the Navy's CNRFC Customer Support Center using the following information:
Help Desk
757-322-2489
r2s@navy.mil
You can contact Thursby's Support Specialists using the following information:
817-478-5070
r2s@thursby.com
Read More