Android Products

R2S requires Android 6

The latest version of R2S on Android only supports Android version 6.0 and higher.

If you are running Android OS version 5 or earlier, you will not be able to install the current release of R2S.

Sub Rosa Pro requires Android 6

The latest version of Sub Rosa Pro on Android only supports Android 6.0 and higher.

If you are running Android OS version 5 or earlier, you will not be able to install the current release of Sub Rosa Pro.

At this time R2S is only allowing one coupon per person, and all swaps require approval from the Navy's R2S Team. To request a swap, you can call 757-322-2489, or R2S@navy.mil. You will need your original invoice, and they will request your original coupon code; if you need either one of these items please email our Sales team. If they approve, you will be instructed on how to return your reader to be exchanged for the new reader.

Server cannot be found

Recently, customers have reported that they cannot get to web.mail.mil receiving the error: the server “web.mail.mil” cannot be found. From our research, this appears to be a DNS issue, and militarycac.com reports a similar issue. The solution that works for us is to set a custom DNS server.

USB-C to Micro USB Adapter

If you have a phone that has a USB-C port, and you already have a Micro USB card reader, then we recommend that you use an adapter that has already been tested by Thursby Software. Here are some that have been tested in our office:

Sub Rosa for Android User Guide

You can use the following link to view the Sub Rosa for Android User Guide.

http://downloads.thursby.com/android/Sub%20Rosa%20for%20Android%203.1%20User%20Guide.pdf

You can use the following link to view the Sub Rosa Pro for Android User Guide.

http://downloads.thursby.com/android/Sub%20Rosa%20Pro%20for%20Android%203.1%20User%20Guide.pdf

Will this app work with Sub Rosa?

In order for you to use your smart card outside of the Sub Rosa, the app developers would need to have built their app using our SDK. This means that the app in question will know to look to Sub Rosa for smart card credentials. We recommend that you contact the app developers and inquire about Sub Rosa integration.

Unable to log into AROWS-R

As of 1/10/17, we received information from another reservist that AROWS-R is no longer available from public networks. Please call or email the AROWS-R Help Desk if you require any additional information.

+1 877-294-5822

afrcfm.arowsr@us.af.mil

R2S: Support contact information

You can contact the Navy's CNRFC Customer Support Center using the following information:
Help Desk
757-322-2489
r2s@navy.mil

You can contact Thursby's Support Specialists using the following information:
817-478-5070
r2s@thursby.com