Compatibility


macOS High Sierra Compatiblity

Update - September 21, 2017

PKard for Mac v1.7


PKard for Mac v1.7 works as expected with macOS High Sierra.

After upgrading to High Sierra, you may need to reinstall PKard for Mac.

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Micro USB to USB C Adapter

UPDATE:

We recently began selling USB-C readers.  If you would rather purchase one of these readers, go to https://www.thursby.com/purchase/pkard-android

 

ORIGINAL:

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Will this app work with Sub Rosa?

In order for you to use your smart card outside of the Sub Rosa, the app developers would need to have built their app using our SDK.  This means that the app in question will know to look to Sub Rosa for smart card credentials.  We recommend that you contact the app developers and inquire about Sub Rosa integration.

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First gen PKard Reader doesn't work with iPad using a lightning adapter.

The problem when connecting the TSS-PK6 reader to an iPad with iOS 8 or newer with a Lightning Adapter is that some communication data that is sent to the hardware when connected has changed.  This change is causing the hardware to reset.  This is why you likely see the error, "This accessory is not supported by this iPad" when you connect the reader with the adapter, even without our app installed.
 
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Unable to log into AROWS-R

As of 1/10/17, we received information from another reservist that AROWS-R is no longer available from public networks.  Please call or email the AROWS-R Help Desk if you require any additional information.

 

+1 877-294-5822

afrcfm.arowsr@us.af.mil

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S/MIME controls are not available

Emails that have been signed and or encrypted will display the message "S/MIME controls are not available". This message means that when OWA tried to load its S/MIME plug-in that allows for signing, encrypted, and decrypting of emails, something went wrong and failed to load the plug-in. The only web browser that is capable of loading this plug-in is Internet Explorer on Windows. No other Windows or Mac web browser is capable of loading this plug-in, therefore you will not be able to sign, encrypt, or decrypt email.

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Why doesn't DTS work in Safari 10?

Apple recently published an update that included a new version of Safari this version includes a new way to allow Java to run in UnSafe Mode.  To turn off safe mode you will need to press and hold the Option key on your keyboard, click the drop down menu, and uncheck "Run in Safe Mode".  Once that has been unchecked, click done and close Safari Preferences.  At this point you can try the login process again, and you shouldn't see error code 305.

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PKard Reader & iOS 10 - WARNING!

UPDATE - October 24, 2016

iOS 10.1 was released today and does fix the Apple bug causing this issue. 

 

UPDATE - October 12, 2016

Over the past week, we've received several reports from customers that the public beta of iOS 10.1 corrects the bug that keeps the phone from seeing the reader.

 

UPDATE - September 23, 2016

Apple released iOS 10.0.2 today, September 23rd. Our testing shows that this DOES NOT fix the bug affecting our readers. 

 

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SCR 3500A and OS X

Identive has released a new version of their 3500 reader with the model number of SCR 3500 A.  This reader is not natively supported by the Mac OS, and can be misleading as the reader will show up in the Mac's System Information and in the PKard Assistant.  We have been asked to inform our customers to go to Identive's FAQ page in order to obtain new drivers for this reader.
 
 
 
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