Compatibility


R2S requires Android 6

The latest version of R2S on Android only supports Android version 6.0 and higher. 

If you are running Android OS version 5 or earlier, you will not be able to install the current release of R2S.

Read More


Sub Rosa Pro requires Android 6

The latest version of Sub Rosa Pro on Android only supports Android 6.0 and higher. 

If you are running Android OS version 5 or earlier, you will not be able to install the current release of Sub Rosa Pro.

Read More


"This accessory may not be supported" error when using 30-pin reader with adapter

When using a TSS-PK8 (30-pin reader) with a 30-ping to Lightning adapter, you might receive an error that "This accessory may not be supported".  This is assumed to be a problem with newer devices (e.g. iPhone 7, iPad Pro) and how much power the device requires to work.

In some cases, simply clicking "Dismiss" will allow you to use the reader with Sub Rosa.

If the reader will not be recognized, please contact the Support Department at support@thursby.com. 

 

Read More


macOS High Sierra Compatiblity

Update - December 28, 2017

PKard for Mac v1.7


PKard for Mac v1.7 works as expected with macOS High Sierra.

After upgrading to High Sierra, you may need to reinstall PKard for Mac.

We have compiled a short list of Common problems using PKard for Mac on High Sierra.

If you have any questions, please contact our Support Department.

Read More


USB-C to Micro USB Adapter

If you have a phone that has a USB-C port, and you already have a Micro USB card reader, then we recommend that you use an adapter that has already been tested by Thursby Software. Here are some that have been tested in our office:

Read More


Will this app work with Sub Rosa?

In order for you to use your smart card outside of the Sub Rosa, the app developers would need to have built their app using our SDK.  This means that the app in question will know to look to Sub Rosa for smart card credentials.  We recommend that you contact the app developers and inquire about Sub Rosa integration.

Read More


First gen PKard Reader doesn't work with iPad using a lightning adapter.

The problem when connecting the TSS-PK6 reader to an iPad with iOS 8 or newer with a Lightning Adapter is that some communication data that is sent to the hardware when connected has changed.  This change is causing the hardware to reset.  This is why you likely see the error, "This accessory is not supported by this iPad" when you connect the reader with the adapter, even without our app installed.
 
Read More


Unable to log into AROWS-R

As of 1/10/17, we received information from another reservist that AROWS-R is no longer available from public networks.  Please call or email the AROWS-R Help Desk if you require any additional information.

 

+1 877-294-5822

afrcfm.arowsr@us.af.mil

Read More


Is there an extender or dongle to use with thick cases? (OtterBox, LifeProof, etc)

Thursby does not sell any extenders, dongles, or extension cables, but there are several types that can be used with thicker cases. Here are a few options that we have tried in-house and like (links to Amazon.com):

 

Read More


S/MIME controls are not available

Emails that have been signed and or encrypted will display the message "S/MIME controls are not available". This message means that when OWA tried to load its S/MIME plug-in that allows for signing, encrypted, and decrypting of emails, something went wrong and failed to load the plug-in. The only web browser that is capable of loading this plug-in is Internet Explorer on Windows. No other Windows or Mac web browser is capable of loading this plug-in, therefore you will not be able to sign, encrypt, or decrypt email.

Read More