Support

FAQs


Functionality and Capabilities
01 / Can I make shares available directly under the domain name when browsing?

You can do this by publishing shares.

On Windows 2000 or 2003 server go to Start -> Programs -> Administrative Tools -> Active Directory Users and Computers.

In this window go to the AD domain you want users to browse to, select the item "Shares" by right clicking on it, choose "New" and then "Shared folder". This will bring up a dialog box where you enter the name of the share and the path. After entering this information, click "OK".

If the user goes to the "Connect to Server" window and selects the fully qualified domain name (eg. domain.com) in the list, they should see the share that was added, regardless of what server the share is located on

02 / Is it possible to mount hidden shares from a DAVE equipped Macintosh?

Yes. If would like to access a hidden share, you must mount it manually. You can do that either in the "Connect to Server" window, or using the DAVE browser.

To use the "Connect to Server" window:

1. Select Go/Connect to Server...
2. In the Address field, enter the Server and the Share Name (ex. C$) using URL format. For example:
cifs://SERVER/C$
3. Connect (or press Enter).

To use the DAVE Browser:

1. Go to the hard drive /Applications folder and open the DAVE Browser application.
2. In the Address field, enter the Server and the Share Name (ex. C$) using URL format.
For example:
cifs://SERVER/C$
3. Connect (or press Enter).

03 / Do ADmitMac and DAVE work with AirPort?

Yes. ADmitMac and DAVE can work with AirPort. The reason some users have trouble connecting with AirPort, is because of the way some routers use NAT (Network Address Translation) to share an IP address.

NAT is what some routers use to assign a list of private TCP/IP addresses to computers on an internal network while those same computers share a single TCP/IP address to access an external network (such as the Internet). A fortunate side effect is that the TCP/IP address of the computers on the internal network are masked from the computers on the external network. This means computers on the external network (or the Internet) are not able to access computers on the internal network, providing security. If you have more than one router on your network providing NAT services, you may experience connection problems with your local network.

There are several ways to configure your network with AirPort, below are two that should work fine when using DAVE or ADmitMac.

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1.
If the AirPort is the only router on the network, you should configure the AirPort base station to "Distribute IP addresses", and you should also configure TCP/IP on your Macintosh to use DHCP to obtain an IP address automatically.

To configure your AirPort base station, you should use the AirPort Admin Utility on the Macintosh. In Mac OS 9.x and below, this can be found in the hard_drive/applications/AirPort. In Mac OS X it's located in hard_drive/applications/utilities.

Once you open this, highlight the appropriate AirPort base station and click on the 'Configure' button (you will be prompted for the AirPort base station password so make sure you have this). This will open a new window with several tabs, select the 'Network' tab. Here you will see the option to check "Distribute IP addresses". Once you have done this, click on the 'update' and then the 'restart' buttons in this window.

To configure TCP/IP in Mac OS 9.x and below, go under Control Panels and select the "TCP/IP" control panel. In Mac OS X, go into "System Preferences" and select the "Network" preference.

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2.
The second possible manner of configuring AirPort would be if there is already a router on the network that is distributing IP addresses for the network, and your Macintosh was already set to use DHCP to obtain an IP address from this router. In this case, you would configure the AirPort base station as a bridge so that it does not distribute its own set of IP addresses. If you do not do this, you may experience connection problems with your local network.

To configure your AirPort base station as a bridge so that it does not distribute its own set of IP addresses, you will use the AirPort Admin Utility mentioned before but this time uncheck the option to "Distribute IP addresses". Once you have done this, click on the 'update' and then the 'restart' buttons in this window.

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The following articles on Apple's support site have more information on configuring an AirPort network:

AirPort Admin Utility 1.2: Network Tab Explained
Article ID: 86055
http://docs.info.apple.com/article.html?artnum=86055

AirPort Base Station (Graphite): Configuring As A Bridge
Article ID: 58597
http://docs.info.apple.com/article.html?artnum=58597

The following website has detailed instructions for configuring your AirPort.

http://www.gracion.com/vpn/Help/rsrc/AirPort.html

You may also want to visit the MacWindows web site at http://www.macwindows.com or MacFixIt at http://www.macfixit.com for more information about AirPort and DAVE provided by users of both products.

04 / Do ADmitMac and DAVE support the keychain technology?

Yes, ADmitMac and DAVE supports the keychain features of the Mac OS.

05 / Does ADmitMac or DAVE require a static IP address or can I use DHCP?

ADmitMac and DAVE will work with either dynamic (DHCP) or static IP addresses.

06 / Does DAVE support long filenames?

DAVE supports long filenames. Windows stores both a long file name and a short file name for every file. Because DAVE resides on a Mac, it will not be able to see long filenames that exceed 31 characters in length. Therefore, it will display the short file name. The short filename is created by Windows to fit the 8.3 format.

An example of the naming convention for short filenames:
You have three files on the Windows machine:

THC-CS_lynx-1010_MC-105_data.xls
THC-CS_lynx-1010_MC-106_data.xls
THC-CS_lynx-1010_MC-107_data.xls

For long file names, the differences of the file names are evident.

The short file names of these files will be listed as:

THC-CS~1.XLS
THC-CS~2.XLS
THC-CS~3.XLS

Because the first eight characters are the same for all three files, the short name must find a way to differentiate between the three files. The first six characters, then a tilde, then a number designation is the convention that Windows uses to create the short file names.

07 / Does DAVE support direct access to network printers over TCP/IP without the
use of print servers?

No. DAVE is designed for printing to Windows shared printers. If you need to print to a network TCP/IP printer directly, use Apple's Desktop Printer Utility. For more information, visit http://www.apple.com or http://www.macwindows.com.

08 / Is there a maximum volume limit for mounting?

No. We can mount any size volume. However, some Macintosh applications may act unpredictably with larger volumes. This is a Macintosh OS limitation.

09 / Can my PC map Macintosh shares?

1. Select Network Neighborhood.
2. Select the computer and folder you want to map and right-click the folder.
3. Select "Map Network Drive" from the list. The Map Network Drive window displays.
4. The Drive letter defaults to the next available (for example G:).
5. The Path defaults to the current folder path.
6. Check the "Reconnect at logon" to reconnect your computer to this folder when you restart.
7. Click OK.

10 / How do I mount a share manually using DAVE for Mac OS X?

To mount a shared folder manually:

1. Select Go/Connect to Server... (or Command+K).

2. In the Address field, enter the Server and Share Name using URL format. Here are examples:

cifs://SERVER/SHARE
cifs://DOMAIN;USERNAME:PASSWORD@SERVER/SHARE
cifs://USERNAME:PASSWORD@SERVER/SHARE
cifs://:PASSWORD@SERVER/SHARE

If you use any special characters in a username, password or server, you must change them as follows:

@ to %40
: to %3A
; to %3B
/ to %2F
<space> to %20

3. Click Connect (or press Enter).

11 / How do I log into my network using ADmitMac?

To log into the network:

1. Select Apple and Log out. The Mac console window will display.

2. Enter your network domain controller credentials. If this is your first time logging into the network you will be asked to enter a new password.

3. After entering your network user name and password, click OK.

4. If your credentials are accepted by the network domain controller, you will be logged in and the Mac will continue starting up.

5. To log out, select Apple and Log out.

12 / Can I make shares available directly under the domain name when browsing?

You can do this by publishing shares.

On Windows 2000 or 2003 server go to Start -> Programs -> Administrative Tools -> Active Directory Users and Computers.

In this window go to the AD domain you want users to browse to, select the item "Shares" by right clicking on it, choose "New" and then "Shared folder". This will bring up a dialog box where you enter the name of the share and the path. After entering this information, click "OK".

If the user goes to the "Connect to Server" window and selects the fully qualified domain name (eg. domain.com) in the list, they should see the share that was added, regardless of what server the share is located on.

13 / When using ADmitMac, can I drag files from my network home directory to the
trash?

Yes, you are able to. However, depending on the version of Mac OS X you are running, it may or may not work as expected.

If you are using Mac OS X 10.3 (Panther), dragging an item from the network home directory to the trash will work the same way as dragging a local file to the trash. The item will remain in the trash until the trash is emptied.

If you are using Mac OS X 10.2 (Jaguar), when you drag an item to the trash from your network home directory, you will get the following message:

The item "file_name" will be deleted immediately.
Are you sure you want to continue?

When using Mac OS X 10.2, there is no way at this time to drag an item from the network home directory to the trash and have the item remain in the trash.

14 / How do I mount a volume via the terminal in Mac OS X using ADmitMac or
DAVE?

The correct format to use when mounting a volume via the terminal:

mount -t cifs '//domain;username:password@computername/sharename' /folder/subfolder

To unmount a volume via the terminal enter this command:

umount /folder/subfolder

*NOTE:
- domain;username:password@ is only needed when connecting to a share on a domain requiring domain credentials.

- put an apostrophe before "//" and after the "sharename"

- "/folder/subfolder" is where on your hard drive you would like the network volume to be located when its mounted.

- Make sure that the directory location where the volume will be mounted is empty. The contents of this folder are replaced by the mounted volume while it is mounted.

15 / Where is the user's home folder located when logging into the domain
with ADmitMac?

The default home folder configuration in ADmitMac is to use a network home folder. This means the user's desktop, documents folder, etc. will reside on the server and not on the local machine. This is very much like roaming profiles on a Windows computer. Because of this, a user won't see a mounted volume on the desktop when logging into the domain. The desktop, along with any files, icons, etc. that the user sees on it are files and folders that are on the server and not on the local machine.

16 / How can I write an Applescript that will mount a subdirectory of a share by
a domain user's "short name"?

Here is an example of an Applescript that can be used to mount a volume by the user's short "username", regardless of the domain user who logs into the machine:

tell application "Finder"
try
set myUserName to do shell script "whoami"
set OldDelims to AppleScript's text item delimiters
set AppleScript's text item delimiters to "@"
set myShortName to item 1 of text items of myUserName
set AppleScript's text item delimiters to OldDelims
display dialog myShortName
open location ("cifs://SERVER/SHARE/" & myUserName)
end try
end tell

17 / Is it possible to mount hidden shares from a ADmitMac equipped Macintosh?

If you would like to access a hidden share, you must mount it manually. ADmitMac is unable to browse to hidden share. You can do that either in the "Connect to Server" window, or using the ADmitMac browser.

To use the "Connect to Server" window:
1. Select Go/Connect to Server...
2. In the Address field, enter the Server and the Share Name using URL format. For example:
cifs://SERVER/C$
3. Click Connect (or press Enter).

To use the ADmitMac Browser:
1. Go to the hard drive /Applications folder and open the ADmitMac Browser application.
2. In the Address field, enter the Server and the Share Name using URL format.
For example:
cifs://SERVER/C$
3. Click Connect (or press Enter)

18 / How can I use Symbolic links with network home folders so that part of the
user's home folder is on the server and part of it is local to the
user's machine?

You may want to provide network home folders to your users, but keep parts of their home folder on a local hard disk. For example, you might want to keep a user's Movies folder on the local disk and encourage them to keep their iMovie projects there to improve performance and reduce network storage needs. Symbolic links are used to point the Movies folder back to the local disk. For example, you can direct a user's Movies folder to a folder on the local disk using these steps:

1. Log in as the domain user.
2. Open the /Domain/domain.com/ folder
3. Create a new folder named "LocalStorage"
4. Open this new folder and create a new folder named "username"
5. Open this new folder and create a new folder named "Movies"
6. Launch the Terminal (/Applications/Utilities/).
7. Enter the command:

mv Movies NetworkMovies

This will keep existing files from being removed inadvertently.

8. Enter the command:

ln -s /Domain/domain.com/LocalStorage/username/Movies/ Movies

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