iOS Products


R2S: Can I swap my reader?

At this time R2S is only allowing one coupon per person, and all swaps require approval from the Navy's R2S Team.  To request a swap, you can call 757-322-2489, or R2S@navy.mil.   You will need your original invoice, and they will request your original coupon code; if you need either one of these items please email our Sales team.  If they approve, you will be instructed on how to return your reader to be exchanged for the new reader.
 
Read More


"This accessory may not be supported" error when using 30-pin reader with adapter

When using a TSS-PK8 (30-pin reader) with a 30-ping to Lightning adapter, you might receive an error that "This accessory may not be supported".  This is assumed to be a problem with newer devices (e.g. iPhone 7, iPad Pro) and how much power the device requires to work.

In some cases, simply clicking "Dismiss" will allow you to use the reader with Sub Rosa.

If the reader will not be recognized, please contact the Support Department at support@thursby.com. 

 

Read More


Server cannot be found

Recently, customers have reported that they cannot get to web.mail.mil receiving the error: the server “web.mail.mil” cannot be found. From our research, this appears to be a DNS issue, and militarycac.com reports a similar issue. The solution that works for us is to set a custom DNS server.

Read More


Sub Rosa for iOS User Guide

You can use the following link to access the Sub Rosa for iOS User Guide.

http://downloads.thursby.com/ios/subrosa.pdf

Read More


Will this app work with Sub Rosa?

In order for you to use your smart card outside of the Sub Rosa, the app developers would need to have built their app using our SDK.  This means that the app in question will know to look to Sub Rosa for smart card credentials.  We recommend that you contact the app developers and inquire about Sub Rosa integration.

Read More


First gen PKard Reader doesn't work with iPad using a lightning adapter.

The problem when connecting the TSS-PK6 reader to an iPad with iOS 8 or newer with a Lightning Adapter is that some communication data that is sent to the hardware when connected has changed.  This change is causing the hardware to reset.  This is why you likely see the error, "This accessory is not supported by this iPad" when you connect the reader with the adapter, even without our app installed.
 
Read More


Unable to log into AROWS-R

As of 1/10/17, we received information from another reservist that AROWS-R is no longer available from public networks.  Please call or email the AROWS-R Help Desk if you require any additional information.

 

+1 877-294-5822

afrcfm.arowsr@us.af.mil

Read More


Is there an extender or dongle to use with thick cases? (OtterBox, LifeProof, etc)

Thursby does not sell any extenders, dongles, or extension cables, but there are several types that can be used with thicker cases. Here are a few options that we have tried in-house and like (links to Amazon.com):

 

Read More


R2S: Support contact information

You can contact the Navy's CNRFC Customer Support Center using the following information:
Help Desk
757-322-2489
r2s@navy.mil
 

You can contact Thursby's Support Specialists using the following information:
817-478-5070
r2s@thursby.com

 

Read More


PKard Reader & iOS 10 - WARNING!

UPDATE - October 24, 2016

iOS 10.1 was released today and does fix the Apple bug causing this issue. 

 

UPDATE - October 12, 2016

Over the past week, we've received several reports from customers that the public beta of iOS 10.1 corrects the bug that keeps the phone from seeing the reader.

 

UPDATE - September 23, 2016

Apple released iOS 10.0.2 today, September 23rd. Our testing shows that this DOES NOT fix the bug affecting our readers. 

 

Read More