R2S: Support contact information

You can contact the Navy's CNRFC Customer Support Center using the following information:
Help Desk

You can contact Thursby's Support Specialists using the following information:


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I downloaded the ADmitMac/DAVE software, but I didn't receive an evaluation key.

To receive an evaluation license key, you must complete the online evaluation form at https://store.thursby.com/evaluations/. After completing the form, an email will be sent to you with information about ADmitMac/DAVE , including the evaluation license key.

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Why are .DS_Store files created in network shares on Mac OS X?

.DS_Store files are created by the Mac OS X Finder. The Finder will place a .DS_Store file in every folder you have opened. These files are used to save the placement of the icons, the size of the respective Finder window, the window's background and many other view options.

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Can I download your software on a windows computer and transfer it using removable media?

Yes. There should be no problem downloading our Macintosh software products onto a Windows computer, copying it to some form of removable media (i.e. CD, Zip drive, etc.), and then transferring that media over to a Macintosh for installation. It is not recommend that you try to uncompress the downloaded file on the windows computer. Doing so may corrupt the file.

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How do I change the short name of a local Mac OS X account?

This is an article on Apple's support site on changing the short name of a local Mac OS X account:


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Where can I find my ADmitMac/DAVE serial number?

The serial number can be found in the ADmitMac/DAVE Network Utility.

1. Go to /Applications/Utilities and double click on the "ADmitMac Network Utility" or DAVE Network Utility"

2. Click on the "Info" tab.

3. In the upper right corner of the window is a box titled "License", here you should see your serial number.

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How do I know what version of ADmitMac/DAVE I am running?

1. Go to /Applications/Utilities and open the ADmitMac/DAVE Network Utility.

2. Click on the "Versions" tab at the top.

3. This screen should display the version you are running.

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