PKard for Mac


Common problems using PKard for Mac on High Sierra

Here are the most common problems / solutions using PKard for Mac on High Sierra.

PKard Assistant will not recognize the card is available.

When PKard Assistant prompts you to connect your reader and insert your card, sometimes the reader is recognized and the card is not. In this situation, the software is already installed, and the PKard Assistant can be canceled.

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Server cannot be found

Recently, customers have reported that they cannot get to web.mail.mil receiving the error: the server “web.mail.mil” cannot be found. From our research, this appears to be a DNS issue, and militarycac.com reports a similar issue. The solution that works for us is to set a custom DNS server.

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macOS High Sierra Compatiblity

Update - December 28, 2017

PKard for Mac v1.7


PKard for Mac v1.7 works as expected with macOS High Sierra.

After upgrading to High Sierra, you may need to reinstall PKard for Mac.

We have compiled a short list of Common problems using PKard for Mac on High Sierra.

If you have any questions, please contact our Support Department.

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Unable to log into AROWS-R

As of 1/10/17, we received information from another reservist that AROWS-R is no longer available from public networks.  Please call or email the AROWS-R Help Desk if you require any additional information.

 

+1 877-294-5822

afrcfm.arowsr@us.af.mil

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S/MIME controls are not available

Emails that have been signed and or encrypted will display the message "S/MIME controls are not available". This message means that when OWA tried to load its S/MIME plug-in that allows for signing, encrypted, and decrypting of emails, something went wrong and failed to load the plug-in. The only web browser that is capable of loading this plug-in is Internet Explorer on Windows. No other Windows or Mac web browser is capable of loading this plug-in, therefore you will not be able to sign, encrypt, or decrypt email.

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Why doesn't DTS work in Safari 10?

Apple recently published an update that included a new version of Safari this version includes a new way to allow Java to run in UnSafe Mode.  To turn off safe mode you will need to press and hold the Option key on your keyboard, click the drop down menu, and uncheck "Run in Safe Mode".  Once that has been unchecked, click done and close Safari Preferences.  At this point you can try the login process again, and you shouldn't see error code 305.

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SCR 3500A and OS X

Identive has released a new version of their 3500 reader with the model number of SCR 3500 A.  This reader is not natively supported by the Mac OS, and can be misleading as the reader will show up in the Mac's System Information and in the PKard Assistant.  We have been asked to inform our customers to go to Identive's FAQ page in order to obtain new drivers for this reader.
 
 
 
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Will you be supporting OS X 10.11 El Capitan?

The current versions of all products support OS X 10.11 El Capitan.

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OS X 10.10 Yosemite Compatibility Information

The current versions of all products support OS X 10.10 Yosemite

Update, June 2015

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I've lost my license key. Can you send it to me?

If you have lost your license code and serial number, and you have registered your product, we can look up your serial number and email it to you from this license query page.

If you have your serial number, please send it to support@thursby.com and we will email the license key to you.

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