Setup and Configuration

PKard for Mac License Recovery

For orders placed prior to April 1, 2021, please use our old license retrieval system.

For orders placed on or after April 1, 2021, please use our new license retrieval system.

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"This accessory may not be supported" error when using 30-pin reader with adapter

When using a TSS-PK8 (30-pin reader) with a 30-ping to Lightning adapter, you might receive an error that "This accessory may not be supported".  This is assumed to be a problem with newer devices (e.g. iPhone 7, iPad Pro) and how much power the device requires to work.

In some cases, simply clicking "Dismiss" will allow you to use the reader with Sub Rosa.

If the reader will not be recognized, please contact the Support Department at 


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Common problems using PKard for Mac on High Sierra and Mojave

Here are the most common problems / solutions using PKard for Mac on High Sierra.

During install, PKard Assistant will not recognize the card is available.

When PKard Assistant prompts you to connect your reader and insert your card, sometimes the reader is recognized and the card is not. In this situation, the software is already installed, and the PKard Assistant can be canceled.

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macOS High Sierra Compatiblity

Update - December 28, 2017

PKard for Mac v1.7

PKard for Mac v1.7 works as expected with macOS High Sierra.

After upgrading to High Sierra, you may need to reinstall PKard for Mac.

We have compiled a short list of Common problems using PKard for Mac on High Sierra.

If you have any questions, please contact our Support Department.

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PKard Reader & iOS 10 - WARNING!

UPDATE - October 24, 2016

iOS 10.1 was released today and does fix the Apple bug causing this issue. 


UPDATE - October 12, 2016

Over the past week, we've received several reports from customers that the public beta of iOS 10.1 corrects the bug that keeps the phone from seeing the reader.


UPDATE - September 23, 2016

Apple released iOS 10.0.2 today, September 23rd. Our testing shows that this DOES NOT fix the bug affecting our readers. 


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Changing the User Agent of the browser

PKard Reader includes the ability to change the User Agent of the web browser. Some websites (like NROWS) may only be accessible through approved browsers, and changing the User Agent to that browser may let you in. Here is how to change this setting:
 - First, tap the gear to open the Settings menu
 - Scroll to the bottom of the page and select Advanced
 - Tap User Agent at the top of the page
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What are the differences in Home Folder configurations?

The three types of home folder configurations with ADmitMac are Local, Network, and Mobile Account.

More information to follow.

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Can I get support for a free trial?

Our evaluation versions are fully-functional, time limited, and completely supported trials to allow you to completely test in your environment.

Please contact our Support Specialists at with any questions, or feel free to join the User Forum to discuss issues or ask questions.

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How do I configure ADmitMac?

For information on configuring ADmitMac, please refer to the "ADmitMac Configuration" document located in /Library/Application Support/ADmitMac folder (after installation) or in the installer disk image (before installation).

For more detailed information, please refer to the "ADmitMac Administration Guide" also located in those locations.

For further assistance, please contact our Support Department at

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I've lost my license key. Can you send it to me?

If you have lost your license code and serial number, and you have registered your product, we can look up your serial number and email it to you from this license query page.

If you have your serial number, please send it to and we will email the license key to you.

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