Troubleshooting


How do I uninstall ADmitMac?

The "Uninstall ADmitMac" utility, can be found in /Library/Application Support/ADmitMac or is included with the installation media. Open this file and follow the on-screen instructions.

NOTE: Uninstalling ADmitMac does not remove the following files:

/Library/Preferences/edu.mit.kerberos
/etc/krb5.keytab

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I just received an evaluation license code key and it has already expired. What can I do?

Open System Preferences/Date and Time and verify that the time, date (including year) and time zone are correct.

If this information is incorrect, the evaluation key may expire prematurely.

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When I try to access my Windows computer with DAVE, why am I prompted for a username, password and domain even though I don't have a domain network?

If you use DAVE to access a Windows NT, 2000 or XP computer, the PC will request authentication. This authentication is similar to the Domain authentication required when using Microsoft's server line of products. If you are not in a domain environment, you can just leave that field blank.

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Why do I not have "OU" and "Mappings" tabs in my ADmitMac settings?

These settings only appear if you join the Mac to an Active Directory (AD) domain using the Fully Qualified Domain Name (FQDN). If you join the Active Directory domain using the short name (NetBIOS name) of the domain, ADmitMac will assume it is an NT domain. To join it to the AD, you would need to remove the current domain binding and join it using the FQDN.

If your network is not Active Directory (when you join the computer to an NT domain network) those options are not available in the ADmitMac Directory Access Plugin properties.

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Why am I getting prompted for a license code installing DAVE or ADmitMac, when we have a VLA (Volume License Agreement)?

If the software you are installing is not from a special VLA disk image, you will get prompted for a license code. You will need to install the software from the disk image provided by the Sales Department, and install any updates afterwards.

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What are the instructions for performing a packet trace (tcpdump)?

These instructions are from Apple's support site. The original article can be found here:

http://www.info.apple.com/kbnum/n107952

1. Log in with an administrator account into Mac OS X.
2. Open Terminal (/Applications/Utilities).
3. To start the trace, you will type a command, followed by the Return key. The command you choose needs to match the way your computer connects to the Internet. You can also copy and paste the appropriate command into the terminal application to avoid typing mistakes.

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I am prompted for credentials when accessing a particular server after I am already logged into the domain. Other servers grant me access without prompting. No credentials I enter are accepted. Why?

 It is possible you are connecting to a NAS (Network Attached Storage) device. Some NAS devices seem to only support using Kerberos in the extended security protocol and not NTLM extended security.

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Why do Dfs links on a Dfs share appear greyed out when I try to open them from within certain applications?

This is a refresh issue that is a known limitation with certain applications that were written using Apple's Carbon API, but not applications written using Apple's Cocoa API. The work around is to change the folder view in the "Open" dialogue window of the Application or to cancel out of the "File - Open" dialogue in the affected application and then go right back in and try to open the share again. The second time you attempt this, the links will not appear greyed out.

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Why don't mounted volumes show on the Desktop?

In Mac OS X v10.6 (Snow Leopard) and v10.5 (Leopard), a default Finder option is to have mounted volumes not shown on the Desktop.

If you'd like to change this to match the way Tiger works, go to the Finder menu and choose Preferences (or use the Command and Comma keys while in Finder). On the "General" tab, check the box next to "Connected Servers".

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Why can't I search a mounted folder with Spotlight?

Since Mac OS X v10.5, Apple's Spotlight has been written to exclude all filesystem mounts except those that Apple's built-in networking uses. Because of this, ADmitMac or DAVE mounted volumes will not be indexed or searched. This behavior continues in the current versions of OS X.

Devon Technologies has a freeware utility named EasyFind ( http://www.devon-technologies.com/products/freeware/index.html ) that is able to search volumes mounted with ADmitMac or DAVE.   

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