Troubleshooting

Sub Rosa for iOS User Guide

You can use the following link to access the Sub Rosa for iOS User Guide.

http://downloads.thursby.com/ios/subrosa.pdf

You can use the following link to access the Sub Rosa Pro for iOS User Guide.

http://downloads.thursby.com/ios/subrosapro.pdf

First gen PKard Reader doesn't work with iPad using a lightning adapter.

The problem when connecting the TSS-PK6 reader to an iPad with iOS 8 or newer with a Lightning Adapter is that some communication data that is sent to the hardware when connected has changed. This change is causing the hardware to reset. This is why you likely see the error, "This accessory is not supported by this iPad" when you connect the reader with the adapter, even without our app installed.

Unable to log into AROWS-R

As of 1/10/17, we received information from another reservist that AROWS-R is no longer available from public networks. Please call or email the AROWS-R Help Desk if you require any additional information.

+1 877-294-5822

afrcfm.arowsr@us.af.mil

Is there an extender or dongle to use with thick cases? (OtterBox, LifeProof, etc)

Thursby does not sell any extenders, dongles, or extension cables, but there are several types that can be used with thicker cases. Here are a few options that we have tried in-house and like (links to Amazon.com):

TechMatte 3.5-inch Dongle

S/MIME controls are not available

Emails that have been signed and or encrypted will display the message "S/MIME controls are not available". This message means that when OWA tried to load its S/MIME plug-in that allows for signing, encrypted, and decrypting of emails, something went wrong and failed to load the plug-in. The only web browser that is capable of loading this plug-in is Internet Explorer on Windows. No other Windows or Mac web browser is capable of loading this plug-in, therefore you will not be able to sign, encrypt, or decrypt email.

R2S: Support contact information

You can contact the Navy's CNRFC Customer Support Center using the following information:
Help Desk
757-322-2489
r2s@navy.mil

You can contact Thursby's Support Specialists using the following information:
817-478-5070
r2s@thursby.com

Compatible Phones and Tablets

SCR 3500A and OS X

Identive has released a new version of their 3500 reader with the model number of SCR 3500 A. This reader is not natively supported by the Mac OS, and can be misleading as the reader will show up in the Mac's System Information and in the PKard Assistant. We have been asked to inform our customers to go to Identive's FAQ page in order to obtain new drivers for this reader.

http://support.identiv.com/smartfold-scr3500/

PKard for Good Technology now supports iOS 9

PKard for Good v2.1 has been released to support iOS 9 and the latest versions of Good for Enterprise. If you have any questions about PKard for Good, please contact our Support Department at support@thursby.com .

How do I uninstall ADmitMac?

The "Uninstall ADmitMac" utility, can be found in /Library/Application Support/ADmitMac or is included with the installation media. Open this file and follow the on-screen instructions.

NOTE: Uninstalling ADmitMac does not remove the following files:

/Library/Preferences/edu.mit.kerberos
/etc/krb5.keytab

Troubleshooting

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