web.mail.mil
If you have Sub Rosa or Sub Rosa Pro 4.0.4, Apple iPhone or iPad, and a Dual Persona CAC, you will likely not be able to access web.mail.mil. You will see a certificate prompt when accessing that site, but the correct certificate is not show. We are aware of the issue, and we expect an update in the next few days.
Defense Travel Systems (DTS)
As of 17 May, the following is no longer a problem. DTS now allows for connections from our browser. The information is still listed for those that may have seen the error recently.
When using Sub Rosa or R2S to access DTS, you may get the following error:
Cannot Open PageIt appears that a change on the DTS server is blocking connections. We are investigating this issue and will provide more information as it becomes available.
Sub Rosa cannot open the page because the network connection was lost.
Current Support Questions
- PKard for Mac / High Sierra Issues
- The server "web.mail.mil" cannot be found
- Other Frequently Asked Questions.
iPad & iPhone (iOS)
Android Tablets & Smartphones
- Known compatible devices
- Do you have card readers for Android?
- Sub Rosa for Android User Guide (PDF)
- Can I try Sub Rosa for Android before purchasing?
macOS
- Click here for the most recent versions and updates for our products
- AFPC Secure System Outage
- Do your Mac products support High Sierra?
- I've lost my license key. Can you send it to me?
- Can I get technical support for trial versions?
- Which card readers work with PKard for Mac?
- How do I configure ADmitMac?
- Does DAVE work with UNIX/Linux?
- General OS X FAQ
Help Options
- Frequently Asked Questions.
- User Forum - where questions can be answered by Support Specialists and other users
- Email Support at support@thursby.com
- Telephone our Support Specialists at +1 (817) 478-5070
- Support policies