Search found 28 matches

by kim
Wed Feb 13, 2019 11:05 am
Forum: Ready-2-Serve (R2S) for iOS
Topic: Unable to Load Encrypted Email
Replies: 1
Views: 42

Re: Unable to Load Encrypted Email

This issue is being handled through the Thursby Support database. I will update this post once a resolution has been made.
by kim
Wed Jan 23, 2019 12:20 pm
Forum: Ready-2-Serve (R2S) for iOS
Topic: R2S Browser Error in NROWS
Replies: 1
Views: 194

Re: R2S Browser Error in NROWS

How do I change the default browser for R2S on iPhone to avoid getting the browser error when I enter NROWS? The error message directs me to use IE or Firefox. I have Firefox installed, but R2S is using Safari. Hi noman The NROWS browser issue was resolved in R2S v2.0.7 (9156). I would confirm that...
by kim
Fri Jan 18, 2019 3:28 pm
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: Unable to access email - USAF
Replies: 1
Views: 86

Re: Unable to access email - USAF

I just received my Thursby card reader and it works great except for my webmail. I have tried through the bookmarks in sub Rosa and I have also tried through the regular webmail address. Neither work. I have tried on cellular and on WiFi, ive tried all of my certificates and I enabled the dual pers...
by kim
Fri Jan 18, 2019 9:19 am
Forum: PKard® for Mac v1
Topic: I'm having issues with my OWA-Navy
Replies: 1
Views: 52

Re: I'm having issues with my OWA-Navy

I'm having issues with my OWA-Navy so trying to uninstall Pkard software and than reinstall....however I'm getting a message stating "can't uninstall Pkard software because not a Mac app or something to that"......Any suggestions? Hi Lylyhannah, Before attempting to reinstall PKard, go to the Apple...
by kim
Mon Dec 17, 2018 10:47 am
Forum: PKard® for Mac v1
Topic: Encrypted Emails
Replies: 0
Views: 97

Re: Encrypted Emails

Yes, however you'll need some assistance from your Enterprise help desk with the configuration of the mail account in your email client. Once your mail account is configured and able to send/receive email, here are the instructions for enabling encryption in Outlook 2016 https://support.office.com/e...
by kim
Mon Nov 19, 2018 8:10 am
Forum: PKard® for Mac v1
Topic: No access to any CAC websites
Replies: 16
Views: 10142

Re: No access to any CAC websites

Hey there. I'm having this same issue using a Macbook pro and Chrome as well as safari. Chrome gives a 403.7 error when accessing mypay and a no client presented error when accessing ako and never asks for pin or selection or cert. With safari it asks for the cert but then loads a blank page after ...
by kim
Mon Oct 29, 2018 2:15 pm
Forum: PKard® for Mac v1
Topic: SAFARI CANNOT ESTB A SECURE CONNECTION
Replies: 1
Views: 128

Re: SAFARI CANNOT ESTB A SECURE CONNECTION

Hi hobbs, What version of Safari are you using? If it's anything prior to v12 please let me know, otherwise, see below... We're aware of an issue with the Safari 12 update where users are unable to access CAC-protected websites or perform anything smart card related. This problem was introduced by A...
by kim
Mon Oct 29, 2018 9:43 am
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: How to Sign An NCOER using a Thursby and an iPad
Replies: 3
Views: 2326

Re: How to Sign An NCOER using a Thursby and an iPad

I am having the same issue. When I click on the EES link it says could not connect because connection has been lost. Hi Garcia8053, According to https://militarycac.com/ees.htm, if you login to AKO via your CAC https://www.us.army.mil, then open a 2nd tab and go to https://evaluations.hrc.army.mil ...
by kim
Fri Oct 26, 2018 4:58 pm
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: Shared Calendars in Webmail
Replies: 1
Views: 1962

Re: Shared Calendars in Webmail

How do I add or access a shared calendar that I've been invited to in the webmail app? I've also turned the webmail app off to access the full site through the browser, and was able to see the full site for a short amount of time. However, now I can only get the "lite" version of the site, which al...
by kim
Fri Oct 26, 2018 4:43 pm
Forum: Ready-2-Serve (R2S) for Android
Topic: Samsung Galaxy S8 and USB-C
Replies: 11
Views: 9285

Re: Samsung Galaxy S8 and USB-C

I am not using any adaptors i am using the cac reader that i ordered from Thursby that was made for the galaxy s8. So it is a usb c cac reader. Hi beattyb, We just released a new version of R2S for Android. Check Google Play and make sure your app is up to date. If it is, launch the app first, atta...