Search found 73 matches

by kim
Fri Oct 25, 2019 8:15 am
Forum: Ready-2-Serve (R2S) for iOS
Topic: Pop-up blocker
Replies: 14
Views: 5681

Re: Pop-up blocker

Has the popup issue in NSIPS been fixed yet? I just received it again today. We are planning on getting an update to the app the fixes this problem later this year. Unfortunately I don't have any additional information regarding a timeframe. If you would like to be notified of when this is fixed, p...
by kim
Tue Oct 22, 2019 9:49 am
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: Unable to access HTTPS Site via Cell Data
Replies: 1
Views: 64

Re: Unable to access HTTPS Site via Cell Data

We had a new issue come up last Friday. When attempting to access our OWA via iphones on 2 major carriers we are unable to do so. Once we switch to a mifi or wifi connection we are able to access the site with no other changes being made. There has been no changes to the OWA site or to our infrastr...
by kim
Tue Oct 22, 2019 9:38 am
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: Unable to access email - USAF
Replies: 13
Views: 1597

Re: Unable to access email - USAF

Has this been updated yet? Just received my cac reader but cannot get email to open Hello, Yes, this issue has been resolved. Are you a dual persona CAC user? If so, enable the Dual Persona CAC setting under Sub Rosa's Settings (gear icon)> Advanced. The setting is at the bottom of that screen. Rel...
by kim
Thu Oct 17, 2019 10:11 am
Forum: Ready-2-Serve (R2S) for iOS
Topic: Cannot access BOL using iPhone R2s
Replies: 1
Views: 141

Re: Cannot access BOL using iPhone R2s

I'm able to access all of the other links (including OWA) through the R2S app on my iPhone, but when I try to open the link to BOL, I get a popup that says: "Cannot Open Page - There was a bad response from the server." Is this a known issue? Is there a fix for it? Hello, Yes, you're experiencing a...
by kim
Wed Oct 16, 2019 1:41 pm
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: DTS on Sub Rosa Showing Account Disabled
Replies: 1
Views: 83

Re: DTS on Sub Rosa Showing Account Disabled

Currently having an issue where when I try to log in to DTS via Sub Rosa it shows my account is disabled but when I log in from my work computer nothing is wrong with my account. Is anyone else having the same issue? Thanks! Hello, I have sent you an email from our Support Database in order to bett...
by kim
Wed Sep 25, 2019 7:41 am
Forum: PKard® for Mac v1
Topic: SCR3500a not recognizing CAC card
Replies: 1
Views: 80

Re: SCR3500a not recognizing CAC card

Hi, I used to be able to access military websites on my mac laptop using my card reader (scr3500a) and the thursby PKard assistant. As of recently I have been unable to login to any military websites on my mac. I am currently operating on Mac OS High Sierra. I have tried deleting all of the certifi...
by kim
Tue Sep 03, 2019 8:27 am
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: DTS issues
Replies: 1
Views: 148

Re: DTS issues

Hello, I have an updated Sub Rosa app on my iPad. I am able to log into DTS just fine, but all my travel documents are zero'd out and it will not let me create a travel document. Please help. Thanks, William Yes, this is a known issue. Engineering does not have a resolution for the blank vouchers p...
by kim
Tue Aug 27, 2019 3:56 pm
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: Cannot Open Page
Replies: 1
Views: 280

Re: Cannot Open Page

Good morning, Up until yesterday my PKard Reader was working great on my iPad Mini 4. Yesterday I started receiving the following error message "Sub Rosa cannot open the page because it could not load any data. Unauthorized" when trying to go in to USMC OWA. I've tried to do multiple "secure resets...
by kim
Tue Aug 27, 2019 3:50 pm
Forum: PKard® for Mac v1
Topic: USMC OWA
Replies: 1
Views: 154

Re: USMC OWA

Motivated Support Team, Hello. I have run into a new issue with the USMC OWA page. I'm not sure if it is my machine or if it is the USMC OWA page. I'm able to login into mypay and DTS but unsuccessful in Safari or Chrome for the USMC OWA page: https://owa.usmc.mil/ Any guidance or direction will be...
by kim
Tue Aug 06, 2019 9:59 am
Forum: PKard® for Mac v1
Topic: S Bookmark Location?
Replies: 1
Views: 151

Re: S Bookmark Location?

I installed the PKard program on my Macbook Pro. I selected USN as my address set, and it installed the bookmarks. While my CAC reader is questionable right now, most sites seem to be operational. 1. No DTS shows up in the bookmarks. Should I be able to go into it from my own bookmark, or do I need...