Search found 37 matches

by David Mattes
Wed May 29, 2019 9:48 am
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: DTS Expenses Problem on iPad
Replies: 1
Views: 89

Re: DTS Expenses Problem on iPad

Idhawkdrvr,

Thank you for reaching out. It looks like you are running into a known issue. I will be reaching out to you from our Support Database for some additional information.

-David
by David Mattes
Wed May 29, 2019 9:33 am
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: New IPad Pro 11 Inch Compatibility
Replies: 18
Views: 4355

Re: New IPad Pro 11 Inch Compatibility

stlwill,

I have had a chance to look into the device you mentioned and Anker support noted that it only has support for lightning headphones and nothing else.

-David
by David Mattes
Wed May 29, 2019 9:30 am
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: USB cord is for what?
Replies: 1
Views: 91

Re: USB cord is for what?

NilsHasen,

That cable allows you to connect your reader for usage on a PC. Please bear in mind that this configuration is not supported as the reader itself is designed to work on a mobile device.

-David
by David Mattes
Wed May 22, 2019 5:05 pm
Forum: Ready-2-Serve (R2S) for Android
Topic: Finds email encryption but nothing more
Replies: 3
Views: 479

Re: Finds email encryption but nothing more

Nick,

I sent you an email from our Support database as I would like to get more information on what you are experiencing.

-David
by David Mattes
Fri May 17, 2019 1:46 pm
Forum: Ready-2-Serve (R2S) for iOS
Topic: Won't read card
Replies: 6
Views: 4513

Re: Won't read card

Ramon,

Thank you for reaching out. I have responded to the email you sent to our support database about this issue.

-David
by David Mattes
Wed May 15, 2019 12:25 pm
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: Having trouble accessing my Army webmail account
Replies: 1
Views: 141

Re: Having trouble accessing my Army webmail account

marknicolai192,

I'm sorry to hear you haven't been able to access your webmail. Have you tried recently to log in? Do you still see the same error message? If you use https://web-euro01.mail.mil does this link work for you?

-David
by David Mattes
Thu Jan 03, 2019 3:30 pm
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: Office 365 OWA Not Functional
Replies: 14
Views: 6689

Re: Office 365 OWA Not Functional

fwilliams1,

As we are still working on this I would be happy to add you to the beta. Please DM me a good email address to get you started.

-David
by David Mattes
Tue Nov 20, 2018 12:36 pm
Forum: PKard® for Mac v1
Topic: No access to any CAC websites
Replies: 20
Views: 21345

Re: No access to any CAC websites

yellow55, If you click on your card (Represented by your name and part of your DOD ID) on the left-hand side of Keychain Access. How many certs do you see with your CAC card? There should be anywhere from 6-7 certs. If you click on the first available cert (single click) there will be some informati...
by David Mattes
Mon Nov 19, 2018 9:30 am
Forum: Sub Rosa™ Android (formerly PKard and PKard Browser)
Topic: Unable to log into CAC enabled websites
Replies: 1
Views: 2466

Re: Unable to log into CAC enabled websites

I have a Samsung Tab running Andriod 7. I have downloaded the sub rosa pro app and have been able to use it to access my web mail account. However I have not be able to log into any CAC enabled website. I have tried clearing cookies and certificates. I am getting a server error in application error...
by David Mattes
Wed Nov 07, 2018 9:31 am
Forum: Sub Rosa™ Android (formerly PKard and PKard Browser)
Topic: Cannot connect to DEE OWA
Replies: 4
Views: 510

Re: Cannot connect to DEE OWA

Nak74, Have you been able to access your mail outside of your work network in the past? Do you know what version of OWA you are using? (Ex: 2010, 2013, 2016) If you immediately refresh the page does it change anything for you? To refresh the page tap the icon that looks like a broken window, then ta...