Thursby Software Forum

Here are the most common problems / solutions using PKard for Mac on High Sierra and Mojave. During install, PKard Assistant will not recognize the card is available. When PKard Assistant prompts you to connect your reader and insert your card, sometimes the reader is recognized and the card is not....

Apple has recently announced macOS Catalina, and released a public beta. Some of our users may be enticed to get their hands on the new OS, and if you install Catalina, you will quickly find that PKard for Mac no longer functions. At this time, we do not have a version of PKard for Mac that function...

Troy,

I'm not aware of any logging that takes place in that directory by our product. Which logs, specifically, are you referring to?


- Michael

B_frame87,

We are planning on getting an update to the app the fixes this problem later this year. Unfortunately I don't have any additional information regarding a timeframe. If you would like to be notified of when this is fixed, please email support@thursby.com.

- Michael

The Thursby CAC readers were never intended to work on desktop computers. There is a chance that it may work on Windows, or on a Mac with our PKard for Mac software, but this is not a supported configuration.


- Michael

Drcruiser, I apologize for not getting back to you sooner. This is a new issue that has cropped up with NSIPS that our engineering group is addressing. We will reach out to your from our support database regarding the progress of this is issue when updates are available from engineering. - Michael

wdallison,

I have sent you an email from our Support Database in order to better assist you with this issue. Please look for an email from support@thursby.com in your Inbox or Spam folder.


- Michael

Wdallison, Were you prompted to choose a certificate? If not, make sure you Quit Chrome, and then reopen the app. Your CAC needs to be in the reader prior to launching Google Chrome, or else it won't know to use it. Subsequently, if you ever remove your CAC while Chrome is open, you will need to qui...

wdallison, If you have received a new CAC, then you will want to delete the cached data from your previous CAC. With your CAC out of the reader, open the Terminal (/Applications/Utilities), then paste in the following commands: sudo zsh cd /var/db/TokenCache/tokens/ rm -rf com.* The first command is...

mjruss, At this time there is an issue with the method by which our Enhanced OWA Client uses to authenticate with the Air Force Office 365 space. This issue prevents users from logging into their Inbox and they may experience a timeout. Once we have resolved this issue, we will be adding more users ...