Search found 193 matches

by carl
Fri Dec 16, 2016 9:27 am
Forum: Ready-2-Serve (R2S) for iOS
Topic: Won't read card
Replies: 6
Views: 4528

Re: Won't read card

We've seen this problem sometimes after an iOS update. The hardware is not recognized until the iPhone/iPad is restarted. Thanks for letting us know.
by carl
Sun Nov 13, 2016 10:28 am
Forum: Ready-2-Serve (R2S) for iOS
Topic: USB CABLE
Replies: 2
Views: 2658

Re: USB CABLE

If you want to use the reader with your Windows computer, you can use that cable to do so.
by carl
Wed Oct 12, 2016 11:58 am
Forum: PKard Mail
Topic: IOS 10 issue
Replies: 1
Views: 4151

Re: IOS 10 issue

We still expect Apple to provide a version of iOS that will fix the bug -- the firmware change to work around Apple's bug is not a viable solution at this point. We have heard reports from users that Apple's public beta of iOS 10.1 addresses the bug, so if you're in a bind and don't mind trying unre...
by carl
Wed Oct 05, 2016 3:45 pm
Forum: PKard® for Mac v1
Topic: What happened to the download page?!?!
Replies: 2
Views: 1703

Re: What happened to the download page?!?!

I need to get the latest Pkard installer, and the download page redirects back to http://www.thursby.com Where do I find the installer for the most recent version of Pkard now? Can you tell me (PM me if you'd like) the URL that you were using? There's always the possibility that we've made a mistak...
by carl
Sun Sep 04, 2016 2:27 pm
Forum: Ready-2-Serve (R2S) for Android
Topic: reader not recognizing cac card
Replies: 11
Views: 12412

Re: reader not recognizing cac card

ElPresidente22, the CLOUD 2910 R does have an LED light, but in my testing, it only lights when it's reading the card (Jim was mistaken that it lights as soon as it's attached to the phone/tablet). I apologize for referencing Sub Rosa. I've corrected my previous post so that others don't encounter t...
by carl
Sun Sep 04, 2016 1:29 pm
Forum: Ready-2-Serve (R2S) for Android
Topic: reader not recognizing cac card
Replies: 11
Views: 12412

Re: reader not recognizing cac card

Ginger, I really messed that up. Everywhere I listed Sub Rosa, just think R2S.

So, your phone supports OTG. You've downloaded R2S. With R2S running, when you connect the reader, what happens?
by carl
Sun Sep 04, 2016 11:20 am
Forum: Sub Rosa™ Android (formerly PKard and PKard Browser)
Topic: Download Link Not Working
Replies: 1
Views: 1812

Re: Download Link Not Working

No, the site is not undergoing maintenance. Since you emailed our support desk as well, I've emailed you from that address.
by carl
Sat Sep 03, 2016 9:59 am
Forum: Ready-2-Serve (R2S) for Android
Topic: reader not recognizing cac card
Replies: 11
Views: 12412

Re: reader not recognizing cac card

[EDITED to remove reference to Sub Rosa and replace with R2S] Here are the steps for troubleshooting a hardware problem on Android: Does the device support USB On-The-Go (OTG)? USB On-The-Go, often abbreviated to USB OTG or just OTG, allows USB devices, such as digital audio players or mobile phones...
by carl
Wed Aug 31, 2016 9:14 pm
Forum: Ready-2-Serve (R2S) for iOS
Topic: Reader and iPhone cases
Replies: 3
Views: 4021

Re: Reader and iPhone cases

We did consider that, and we've had discussions with case manufacturers about solutions that we think our end users would appreciate. We'll continue to search for the perfect solution. Until then, we use this type of device in our office: https://www.amazon.com/dp/B00PKEJNJK And while I don't expect...
by carl
Thu Aug 11, 2016 10:07 am
Forum: Sub Rosa™ (formerly PKard® Reader)
Topic: AKO Cannot Open Page-There was a bad response to the server
Replies: 4
Views: 4062

Re: AKO Cannot Open Page-There was a bad response to the ser

Welcome to the Thursby Software forums.

I believe this is something that we're aware of, but I'd like to get more information. In a direct email, I'm sending you instructions to obtain a debug log. I want to work this from our support database for tracking purposes, and we will post updates here.