I'm having issues with my OWA-Navy

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Lylyhannah
Posts: 1
Joined: Thu Jan 17, 2019 9:49 pm

I'm having issues with my OWA-Navy

Post by Lylyhannah » Thu Jan 17, 2019 9:51 pm

I'm having issues with my OWA-Navy so trying to uninstall Pkard software and than reinstall....however I'm getting a message stating "can't uninstall Pkard software because not a Mac app or something to that"......Any suggestions?

kim
Posts: 41
Joined: Fri Apr 29, 2016 10:22 am

Re: I'm having issues with my OWA-Navy

Post by kim » Fri Jan 18, 2019 9:19 am

Lylyhannah wrote:
Thu Jan 17, 2019 9:51 pm
I'm having issues with my OWA-Navy so trying to uninstall Pkard software and than reinstall....however I'm getting a message stating "can't uninstall Pkard software because not a Mac app or something to that"......Any suggestions?
Hi Lylyhannah,

Before attempting to reinstall PKard, go to the Apple menu> System Preferences> Security & Privacy> General tab> Click lock to allow changes> Under "Allow app downloaded from:" select "Anywhere"> click the "Allow From Anywhere" button if prompted> Relock to prevent further changes> Re-run the PKard installer. These steps will allow the installation to proceed.

- Kim, Support

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