CAC card not recognized

CAC access to secure web sites for Mac OS

Re: CAC card not recognized

Postby carl » Thu Nov 03, 2011 2:08 pm

Kayla,

We should really be dealing with this through our support email ( support@thursby.com ) or telephone ( 817-478-5070 ).

I'd like to know what type of card reader you're using. Make and Model can be found on the reader. To find the Firmware version, choose Apple Menu > About This Mac > More Info, then click USB, and then click the Smart Card Reader, and the firmware will be listed in the bottom of that screen. It should look like this:

reader firmware.png
Smart Card Reader Firmware and Details
reader firmware.png (84.56 KiB) Viewed 10055 times


Also, I want to make sure that PKard is starting. Did you do step 3? Did PKard stay running?

You can either post replies here or email our support department.

Carl
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Re: CAC card not recognized

Postby torrezwilliams » Thu Nov 24, 2011 10:57 pm

I bought the inogear GSR202 model yesterday hoping to use it. My mac running os x lion 10.7.1 after installing pkard my mac recognizes the card reader but the reader will not read my car card any ideas? or should i just return this model and buy another?
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Re: CAC card not recognized

Postby carl » Tue Nov 29, 2011 12:44 pm

We do not yet have information that this reader is not working. Please contact our Support Department ( support@thursby.com ) and we can help make this determination. You could also contact IOGEAR for troubleshooting help.
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Re: CAC card not recognized

Postby armydoc214 » Wed Dec 07, 2011 10:03 pm

I too have a IOGEAR card reader sold at the PX recognized by PKard but will not recognize the card when inserted. I have the most up to date firmware. Model GSR202 Obviously PKard doesn't support this reader
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Re: CAC card not recognized

Postby carl » Thu Dec 08, 2011 5:53 pm

We've had several customers report that the IOGEAR reader does not work properly with Mac OS X, and we've had other customers say it works fine. Here is how you can tell if your reader will work ( with Mac OS X ):

- If your card is in the reader, remove it.
- Reboot your computer.
- Open Terminal and enter the following command ( followed by return or enter ):

pcsctest

You should receive output similar to the following:
Code: Select all
carl:~ carl$ pcsctest

MUSCLE PC/SC Lite Test Program

Testing SCardEstablishContext    : Command successful.
Testing SCardGetStatusChange
Please insert a working reader   : Command successful.
Testing SCardListReaders         : Command successful.
Reader 01: OmniKey CardMan 3121 00 00
Enter the reader number          :

If you do not get the output above, your Mac is not recognizing the reader. This is not a feature of PKard -- this is the Mac ( using the pcscd daemon ).

If you get this output, enter the reader number ( it's likely '01' ), and then insert your card. The output should continue with text similar to the following:
Code: Select all
Enter the reader number          : 01
Waiting for card insertion         
                                 : Command successful.
Testing SCardConnect             : Command successful.
Testing SCardStatus              : Command successful.
Current Reader Name              : OmniKey CardMan 3121 00 00
Current Reader State             : 0x34
Current Reader Protocol          : 0x0
Current Reader ATR Size          : 18 (0x12)
Current Reader ATR Value         : 3B 7D 96 00 00 80 31 80 65 B0 83 11 13 AC 83 00 90 00
Testing SCardDisconnect          : Command successful.
Testing SCardReleaseContext      : Command successful.
Testing SCardEstablishContext    : Command successful.
Testing SCardGetStatusChange
Please insert a working reader   : Command successful.
Testing SCardListReaders         : Command successful.
Reader 01: OmniKey CardMan 3121 00 00
Enter the reader number          :

If you get this far, everything should be working fine. If you do not, copy the text from Terminal and email it to support@thursby.com along with a description of the problem you're having and we'll try to find a solution.
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Re: CAC card not recognized

Postby mattpayne95 » Fri Dec 09, 2011 2:39 pm

I am having the same problem as Kayla. Did you find anything that worked?
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Re: CAC card not recognized

Postby carl » Fri Dec 09, 2011 3:39 pm

Matt,

What problem are you having?
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Re: CAC card not recognized

Postby mattpayne95 » Fri Dec 09, 2011 3:59 pm

When I go to terminal PKard pops up but then it changes to PKCS11. I type the codes into terminal and it asks for a password.
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Re: CAC card not recognized

Postby carl » Fri Dec 09, 2011 4:26 pm

Each time you use 'sudo' you'll be asked for your account password ( this is what you use to log in to the Mac ). This password will not be displayed when you type it in Terminal.

If you're using your CAC/PIV and you're prompted for your password, you should enter your CAC/PIV PIN.

If you're having troubles, do step for in the post above, and email (1) the com.thursby.pki file, (2) a description of what's happening, and (3) the make and model of your reader to support@thursby.com.
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Re: CAC card not recognized

Postby mattpayne95 » Fri Dec 09, 2011 5:41 pm

Last login: Fri Dec 9 17:31:04 on ttys000
matthew-paynes-iMac-2:~ mattpayne95$ sudo touch/Library/Logs/com.thursby.pki sudo chmod 666/Library/Logs/com.thursby.pki
sudo: touch/Library/Logs/com.thursby.pki: command not found
matthew-paynes-iMac-2:~ mattpayne95$

This is the make:
SCR3310 v2.0 USB SC Reader:
Product ID: 0x5116
Vendor ID: 0x04e6 (Shuttle Technology)
Version: 2.04
Speed: Up to 12 Mb/sec
Manufacturer: SCM Microsystems Inc.
Location ID: 0xfd130000 / 5
Current Available (mA): 500
Current Required (mA): 100
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