Unable to access email - USAF

CAC access to secure web sites for iOS devices (iPhone, iPad) using the Thursby PKard Reader card reader.
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Lade4950
Posts: 1
Joined: Mon Jan 07, 2019 10:39 pm

Unable to access email - USAF

Post by Lade4950 » Mon Jan 07, 2019 10:44 pm

I just received my Thursby card reader and it works great except for my webmail. I have tried through the bookmarks in sub Rosa and I have also tried through the regular webmail address. Neither work. I have tried on cellular and on WiFi, ive tried all of my certificates and I enabled the dual persona for a brief moment, but when I did I could not access any certificates. Please help, email is the main reason I purchased the card reader. I am using an iPhone.

kim
Posts: 61
Joined: Fri Apr 29, 2016 10:22 am

Re: Unable to access email - USAF

Post by kim » Fri Jan 18, 2019 3:28 pm

Lade4950 wrote:
Mon Jan 07, 2019 10:44 pm
I just received my Thursby card reader and it works great except for my webmail. I have tried through the bookmarks in sub Rosa and I have also tried through the regular webmail address. Neither work. I have tried on cellular and on WiFi, ive tried all of my certificates and I enabled the dual persona for a brief moment, but when I did I could not access any certificates. Please help, email is the main reason I purchased the card reader. I am using an iPhone.
Hi Lade4950,

Currently, only Exchange 2010 has full support in Sub Rosa's Enhanced OWA client with S/MIME. AF mail/Office 365 and Exchange 2013 will not be supported in the Enhanced OWA client until we release Sub Rosa v5.0 which is in the final stages of development. There are still issues with our ability to connect to the AF's Office 365 servers that our engineers are working out. We appreciate your patience while we work on completing the update.

- Kim, Support
Last edited by michaelwolfe on Fri Feb 15, 2019 11:03 am, edited 1 time in total.

JoshV
Posts: 1
Joined: Sun Mar 24, 2019 4:39 pm

Re: Unable to access email - USAF

Post by JoshV » Sun Mar 24, 2019 4:43 pm

Kim,

I just received my new reader as well. I’d like to be signed up for the beta capability as well if possible. I have no issues other than the lack of webmail (I.e., 365) capability.

Thanks!

-Josh

kim
Posts: 61
Joined: Fri Apr 29, 2016 10:22 am

Re: Unable to access email - USAF

Post by kim » Mon Mar 25, 2019 7:56 am

JoshV wrote:
Sun Mar 24, 2019 4:43 pm
Kim,

I just received my new reader as well. I’d like to be signed up for the beta capability as well if possible. I have no issues other than the lack of webmail (I.e., 365) capability.

Thanks!

-Josh
Hi Josh,

I will reach out to you personally via our support database. Thank you!

Kim, Support

Cdelano89
Posts: 1
Joined: Wed May 01, 2019 6:40 am

Re: Unable to access email - USAF

Post by Cdelano89 » Wed May 01, 2019 6:44 am

Kim,

I would also like to assist if at all possible with beta. OWA works intermittently, everything else works perfectly.

kim
Posts: 61
Joined: Fri Apr 29, 2016 10:22 am

Re: Unable to access email - USAF

Post by kim » Wed May 01, 2019 7:20 am

Cdelano89 wrote:
Wed May 01, 2019 6:44 am
Kim,

I would also like to assist if at all possible with beta. OWA works intermittently, everything else works perfectly.
Hi Chris,

I will reach out to you personally via our support database. Thank you!

Kim, Support

Thomas.obrien.12
Posts: 1
Joined: Fri Feb 02, 2018 8:51 pm

Re: Unable to access email - USAF

Post by Thomas.obrien.12 » Mon May 06, 2019 10:11 am

Kim,
I'm happy to help with the beta rollout as well. Thanks!

kim
Posts: 61
Joined: Fri Apr 29, 2016 10:22 am

Re: Unable to access email - USAF

Post by kim » Mon May 06, 2019 10:19 am

Thomas.obrien.12 wrote:
Mon May 06, 2019 10:11 am
Kim,
I'm happy to help with the beta rollout as well. Thanks!

Thanks! I will reach out to you personally via our support database as well. Thank you!

Kim, Support

mcguire0010
Posts: 1
Joined: Mon Jul 15, 2019 1:02 pm

Re: Unable to access email - USAF

Post by mcguire0010 » Mon Jul 15, 2019 1:06 pm

Hi Kim,

Unsure if this thread is still active; however, I'm having the same issue as described above. It works great except for my webmail. If you could assist, I would greatly appreciate it!

Shane

kim
Posts: 61
Joined: Fri Apr 29, 2016 10:22 am

Re: Unable to access email - USAF

Post by kim » Mon Jul 15, 2019 1:17 pm

mcguire0010 wrote:
Mon Jul 15, 2019 1:06 pm
Hi Kim,

Unsure if this thread is still active; however, I'm having the same issue as described above. It works great except for my webmail. If you could assist, I would greatly appreciate it!

Shane
Hi Shane,

I will reach out to you personally via our support database. Thank you!

Kim, Support

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