New IPad Pro 11 Inch Compatibility

CAC access to secure web sites for iOS devices (iPhone, iPad) using the Thursby PKard Reader card reader.
Kevin1333
Posts: 2
Joined: Thu Dec 27, 2018 10:11 pm

New IPad Pro 11 Inch Compatibility

Post by Kevin1333 » Thu Dec 27, 2018 10:17 pm

Hoping someone can help. I received a new iPad Pro 11 inch for Christmas and the PKard Reader with lightening connector is not detecting a cac card. The new iPad uses a USB-C port so I am using an adaptor - using the micro USB port on the side of the reader and plugging it into a USB-C to USB port cable. I get a blue light on the reader when the cac card is installed but am unable to see any certificates when I go to any site on the Sub Rosa app. Any help is greatly appreciated.

Happy Holidays,
Kevin

carl
Site Admin
Posts: 193
Joined: Wed Feb 23, 2011 5:04 pm
Location: Arlington, Texas
Contact:

Re: New IPad Pro 11 Inch Compatibility

Post by carl » Thu Jan 03, 2019 2:54 pm

We do plan on supporting this device. We know that a standard USB-C reader will not work with the new iPad Pro. We have tested the TSS-PK7 (our iOS plug-in reader with lightning connector) with USB-C adapters and unfortunately they do not work.

We are working to develop a solution for the iPad Pro, but we do not have an ETA of when that will be available.

This is due to an Apple limitation and we suggest that you reach out to Apple.

In the meantime, if you are interested in receiving updates on our progress please email sales@thursby.com.

pyatt
Posts: 1
Joined: Fri Feb 22, 2019 11:00 am

Re: New IPad Pro 11 Inch Compatibility

Post by pyatt » Fri Feb 22, 2019 11:06 am

Has there been any development on the new iPad Pro USB-C compatibility? As we transition users to newer devices, this is becoming a critical issue.

kevfer
Posts: 1
Joined: Sat Mar 02, 2019 10:56 pm

Re: New IPad Pro 11 Inch Compatibility

Post by kevfer » Sat Mar 02, 2019 10:58 pm

Any update on this? There needs to be some sort of adapter for this new iPad. Please help!

kim
Posts: 43
Joined: Fri Apr 29, 2016 10:22 am

Re: New IPad Pro 11 Inch Compatibility

Post by kim » Mon Mar 04, 2019 9:34 am

pyatt wrote:
Fri Feb 22, 2019 11:06 am
Has there been any development on the new iPad Pro USB-C compatibility? As we transition users to newer devices, this is becoming a critical issue.
For more information on this topic and if you are interested in receiving updates on our progress please email sales@thursby.com.

kim
Posts: 43
Joined: Fri Apr 29, 2016 10:22 am

Re: New IPad Pro 11 Inch Compatibility

Post by kim » Mon Mar 04, 2019 9:34 am

kevfer wrote:
Sat Mar 02, 2019 10:58 pm
Any update on this? There needs to be some sort of adapter for this new iPad. Please help!
For more information on this topic and if you are interested in receiving updates on our progress please email sales@thursby.com.

Kevin1333
Posts: 2
Joined: Thu Dec 27, 2018 10:11 pm

Re: New IPad Pro 11 Inch Compatibility

Post by Kevin1333 » Mon Mar 04, 2019 2:01 pm

Thursby indicates the problem is on Apple's end however when I reached out to Apple Customer Service, they indicated they are not responsible for the compatibility of third party hardware/software. Evidently, Thursby is required to establish a software patch that is compatible with Apple, not the other way around.

kim
Posts: 43
Joined: Fri Apr 29, 2016 10:22 am

Re: New IPad Pro 11 Inch Compatibility

Post by kim » Mon Mar 04, 2019 2:09 pm

Kevin1333 wrote:
Mon Mar 04, 2019 2:01 pm
Thursby indicates the problem is on Apple's end however when I reached out to Apple Customer Service, they indicated they are not responsible for the compatibility of third party hardware/software. Evidently, Thursby is required to establish a software patch that is compatible with Apple, not the other way around.
As Carl mentioned above, we are working on a solution for the USB-C iPad Pro, however we do not have an ETA of when that will be available. For more information on this topic and if you are interested in receiving updates on our progress please email sales@thursby.com.

carl
Site Admin
Posts: 193
Joined: Wed Feb 23, 2011 5:04 pm
Location: Arlington, Texas
Contact:

Re: New IPad Pro 11 Inch Compatibility

Post by carl » Mon Mar 04, 2019 2:38 pm

This is not a software problem that can simply be patched by Thursby. From our testing, it appears that while the iPad Pro has a USB-C connector, it still requires the Apple Authentication chip that was introduced with the Lightning connector. We are working within Apple's MFi program to get an Apple-approved solution as quickly as possible.

mbird33
Posts: 1
Joined: Tue Apr 16, 2019 8:38 pm

Re: New IPad Pro 11 Inch Compatibility

Post by mbird33 » Tue Apr 16, 2019 8:40 pm

Anything? Progress? Wish there was at least a timeline!

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