RESOLVED - "Cannot establish a secure connection" with AKO

CAC access to secure web sites for iOS devices (iPhone, iPad) using the Thursby PKard Reader card reader.

RESOLVED - "Cannot establish a secure connection" with AKO

Postby michaelwolfe » Mon May 09, 2016 7:59 am

A couple of months ago, the Army updated the website certificate for AKO. This normally isn't a problem, but they chose to use a Certificate Authority (CA) that isn't publically accessible. When you attempt to connect to AKO, we first prompt a dialog that there is something wrong with the website's certificate, this normally happens when the website's cert was signed by a CA that isn't in our trust list, but we can still check the validity. The difference with AKO is that we are unable to check the validity of the cert, and therefore drop the connection. As you may have seen, the next update for PKard Reader, called Sub Rosa, will be out soon. This update will contain a fix which will allow you to log into AKO. As far as we know, this issue only affects AKO, HRC, EES.
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Re: "Cannot establish a secure connection" with AKO

Postby michaelwolfe » Thu Oct 13, 2016 11:38 am

This issue has been resolved with Sub Rosa. If you haven't already updated, please download Sub Rosa from the App Store. Once installed, tap the gear icon to open Settings, scroll down and tap Advanced, then disable FIPS 140-2 Mode. The AKO servers do not accept the connection with type of encryption enabled. If you continue to have trouble accessing this site, please send an email to support@thursby.com.
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