Transfer AdmitMac licence? (Mac OS)

Active Directory Integration for El Capitan, Yosemite, and Mavericks
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eprice
Posts: 2
Joined: Tue Oct 14, 2014 6:18 pm

Transfer AdmitMac licence? (Mac OS)

Post by eprice » Tue Oct 14, 2014 6:24 pm

Hello, this software was purchased by my company for our single Mac on our Windows network to connect to our network drives.

Long story short, the iMac needs to have the screen replaced. I need to be able to use a temporary computer while the iMac is being repaired, and AdmitMac HAS to work on the temporary computer, or else I can't access any of my files on the network drives. However, when I try to activate AdmitMac on the temporary computer with the same Serial that we purchased, it gives me the error "Invalid License Code" and won't activate.

How do you transfer your activation to a new Mac? I can't find any documentation on how this process works, and I need to get this done soon.

Thanks.

PS: The iMac is running Mavericks, 10.9.4, and we are running the latest version of AdmitMac V8.
The temporary computer is a Mac Mini also running Mavericks, 10.9.4 and I migrated the data from the iMac to the Mini.

michaelwolfe
Posts: 320
Joined: Fri Feb 17, 2012 11:49 am

Re: Transfer AdmitMac licence? (Mac OS)

Post by michaelwolfe » Wed Oct 15, 2014 8:22 am

eprice,

Please make sure there are no leading or trailing spaces in the license code; the dashes can be included or omitted. Please check for spaces, and if you continue to have trouble, quit and relaunch the installer. Also, as long as the original Mac is not on the network, then there shouldn't be any issue with reusing the license.

Please let me know if this helps.

Michael

eprice
Posts: 2
Joined: Tue Oct 14, 2014 6:18 pm

Re: Transfer AdmitMac licence? (Mac OS)

Post by eprice » Fri Oct 17, 2014 4:09 pm

I have verified the Serial, and I shut down the iMac that AdmitMac is currently registered on, but it still said the serial was invalid.

The serial format is:
XX000000000
(X = Letters, 0 = Numbers, no dashes)

Is this the correct License number, or am I using the wrong one?

This is the Serial listed in the AdmitMac Network Utility.


Thanks!

michaelwolfe
Posts: 320
Joined: Fri Feb 17, 2012 11:49 am

Re: Transfer AdmitMac licence? (Mac OS)

Post by michaelwolfe » Fri Oct 17, 2014 4:14 pm

eprice,

The field is requiring the license code which is around 18 digits separated by dashes.

-Michael

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