Files missing from folder view Windows file share

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MSPisdept
Posts: 4
Joined: Wed Jul 19, 2017 10:36 am

Files missing from folder view Windows file share

Post by MSPisdept » Wed Jul 19, 2017 10:40 am

I'm having a problem with Dave. User A puts a file in a file share folder on a Windows server. User B looks in the folder, but nothing is there. If user B disconnects and reconnects to the file share then can see the User A file. This is a huge problem for us, we can see when files are added to file share folders.

How can we get it so Dave connections always show what is really in the folder?

carl
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Location: Arlington, Texas
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Re: Files missing from folder view Windows file share

Post by carl » Wed Jul 19, 2017 2:01 pm

DAVE uses "Directory Change Notification" to monitor changes on the server. In the past, we've encountered servers that do not support this option, so open windows would not be updated promptly. Without Directory Change Notification, the window would only update whenever the Finder decided to ask the server for updated information. This will happen if anything is changed in the folder (from that client's perspective), or given enough time.

We're trying to duplicate a problem in-house. If we can duplicate the symptom, we will be able to gather information here.

Can you tell us what version of OS X you have on each computer?

MSPisdept
Posts: 4
Joined: Wed Jul 19, 2017 10:36 am

Re: Files missing from folder view Windows file share

Post by MSPisdept » Thu Jul 20, 2017 9:09 am

Our servers are Windows Server 2008 R2. Macs are 10.10.5 and newer.

MSPisdept
Posts: 4
Joined: Wed Jul 19, 2017 10:36 am

Re: Files missing from folder view Windows file share

Post by MSPisdept » Tue Jul 25, 2017 3:51 pm

Still looking for a reply

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