shares keep dropping on mac running el capitan

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shares keep dropping on mac running el capitan

Postby iopsupp » Wed Nov 02, 2016 9:37 am

shares keep dropping on mac running el capitan I have dave v13 installed this mac is one out of 13 and it dave dosent seem to work even tho its one the other macs but this one it dosent want to work
iopsupp
 
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Joined: Wed Nov 02, 2016 8:59 am

Re: shares keep dropping on mac running el capitan

Postby jim » Thu Nov 03, 2016 10:42 am

iopsupp,

The best way to capture what is happening will be to get a simultaneous DAVE Trace and tcpdump of the mount, then the disconnect. Here are the steps:
- Login to the Mac with a local admin account
- Launch DAVE Tracing (in the /Library/Application Support/DAVE/ folder)
- Check all checkboxes except Server and Printing
- Enter local admin credentials when prompted.
- Quit the Tracing utility
- Restart the Mac

- Launch the Terminal application from the /Applications/Utilities folder
- Enter the following into the Terminal window, hitting return after each line:

Code: Select all
cd Desktop
 
sudo syslog -c 0 -d
   
sudo syslog -c syslogd -d          #(this may return an error that can be ignored)

sudo sysctl -w com_thursby.cifs_global_options=0x405fff
   
sudo tcpdump -s 0 -w disconnect.pcap host XXX.XXX.XXX.XXX
   (where XXX.XXX.XXX.XXX is the IP address of this Mac)

- Enter your password when prompted
- Leave the terminal window open

- Using Go->Connect to Server, mount the share. Please make a note of the name and the approximate time that you mount the volume.
- Work as normal until the disconnect occurs. If possible, please note the approximate time of the disconnect.

- In the Terminal, hit CTRL-C to stop the dump

- A file should appear on your desktop named disconnect.pcap. You will need to compress this file for easier email transmission (right-click or CTRL-click, then "Compress...").

- Launch the DAVE Tracing utility
- Choose "Save..." from the "File" menu
- Please use the problem description are to provide the information requested above
- Send the two files (DAVE_Tracing.tar.gz and disconnect.pcap.zip) to support@thursby.com

Once the Support Department has received the files, we'll go over them to determine why the problem is occurring.

---
Jim
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