Changing Password on iPhone PKard Pro

CAC access to secure web sites for iOS devices (iPhone, iPad) with support for multiple readers, MobileIron management, and Entrust derived credentials.
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Wade Schmidt
Posts: 2
Joined: Mon Jul 20, 2015 11:55 pm

Changing Password on iPhone PKard Pro

Post by Wade Schmidt » Tue Jul 21, 2015 12:06 am

I recently started using Thursby PKard Pro via the US Navy NMCI and when I log into Good for Enterprise, it takes me to the Thursby password screen. I know my password, so I do not need a password reset or password recovery, but I used a rather simple password and I would now like to change it to something more complex.

How do I change the password?

Wade

jim_t
Site Admin
Posts: 344
Joined: Wed Feb 23, 2011 5:10 pm

Re: Changing Password on iPhone PKard Pro

Post by jim_t » Tue Jul 21, 2015 4:48 pm

Wade,

In the current version of PKard for Good Technology, we don't have a "Change Password" option. That will be in a future update. Currently, the steps would be:

1. On the unlock screen, click "Forgot Password" (at the bottom)
2. Obtain an unlock code from your Good Admin
3. Once unlocked, you can enter a new password in PKard for Good Technology

I understand this is less than graceful, but should work until we can get that "Change Password" option in the app.

Regards,

Jim Thomas
Senior Support Specialist

Wade Schmidt
Posts: 2
Joined: Mon Jul 20, 2015 11:55 pm

Re: Changing Password on iPhone PKard Pro

Post by Wade Schmidt » Tue Jul 21, 2015 10:19 pm

Thank you Jim, that was my final option, but I did not want to request a reset as I think it will lock me out until I can have an Administrator provide me an unlock code. Oh well, I will do that and see how long it takes. Thank you again for the quick response. Sincerely, Wade

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