Not presented with request for certificate - EAMS-A enabled

CAC access to secure web sites for Android devices using the Thursby Sub Rosa™ app and Thursby branded card readers.

Re: Not presented with request for certificate - EAMS-A enab

Postby Demoguy » Fri Dec 22, 2017 11:14 am

Same error. None EAMS authentication sites (mypay) work fine.
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Re: Not presented with request for certificate - EAMS-A enab

Postby Ddelafuente31 » Wed Jan 03, 2018 8:45 am

Im also getting the same problems as demoguy. I have the galaxy note 8 and im using the trial version. mypay works sort of...unless it times out. I've already tried the same procedures demoguy has done as well.
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Re: Not presented with request for certificate - EAMS-A enab

Postby David Mattes » Thu Jan 04, 2018 11:22 am

Ddelafuente31,

Thank you for the information. I've sent you a private message requesting some additional info.

-David
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Re: Not presented with request for certificate - EAMS-A enab

Postby 3eclaim » Fri Jan 12, 2018 11:23 pm

I'm facing the same issue
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Re: Not presented with request for certificate - EAMS-A enab

Postby michaelwolfe » Wed Jan 17, 2018 11:31 am

3eclaim wrote:I'm facing the same issue


3eclaim,

When you attempt to log in, are you prompted to choose a certificate or enter your PIN number? I see that you are currently using an evaluation version of the app. After you downloaded and installed Sub Rosa, did you return to the evaluation email and tap on the evaluation activation URL in order to install the evaluation license in Sub Rosa?


-Michael
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Re: Not presented with request for certificate - EAMS-A enab

Postby cmb1705 » Fri Feb 02, 2018 11:22 am

I'm having the same issue. I'm also on a Galaxy Note 8.
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Re: Not presented with request for certificate - EAMS-A enab

Postby michaelwolfe » Fri Feb 23, 2018 5:03 pm

cmb1705 wrote:I'm having the same issue. I'm also on a Galaxy Note 8.


cmb1705,

If you are using the micro USB to USB-C adapter that came with your phone, then you are using an adapter that doesn't your phone to send power back to the reader. We have tested a few adapters and listed them in the FAQ link below. We also have our own USB-C reader should you want to go that route.

http://www.thursby.com/support/faq/usb-c


-Michael
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