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Pop-up blocker

Posted: Tue Aug 14, 2018 4:17 pm
by alwayshi
Does anyone know if there’s a way to disable or configure the pop-up blocker in R2S for iOS? NSIPS RED/DA has some pop-ups that I need to see and they keep getting blocked.

Thanks in advance!

Re: Pop-up blocker

Posted: Tue Aug 14, 2018 4:48 pm
by carl
R2S does not have a popup blocker, so if you're seeing a message about that, or if you're expecting a window to open that doesn't, please provide as much information as possible so that we can reproduce the problem and fix it. Specifically, I'd like to know the page that has the link that fails and the button/selection that should open a new window. This is very specific information, so you probably want to handle these communications directly with our support team (r2s@thursby.com).

Re: Pop-up blocker

Posted: Mon Aug 20, 2018 7:04 am
by alwayshi
Thanks for the reply! I was in NSIPS updating my information in RED/DA. After updating my info, I’m required to sign and upload my DD93 and another form, but when I click to open the form, it says that something is preventing the form from opening. After doing more research, it appears there are a bunch of settings that need to be changed to allow the form to open. Of course, that was when I finally got Internet Explorer to open the form. I could not get Microsoft Edge or any other browser to open it, so this appears to be a bigger issue with the NSIPS website and not R2S.

Re: Pop-up blocker

Posted: Mon Feb 18, 2019 9:12 am
by Cmedema
Is there a solution for this pop up problem? I'm having the same issue and I have disabled the safari and chrome pop up blockers.

Re: Pop-up blocker

Posted: Tue Feb 19, 2019 8:47 am
by kim
Cmedema wrote:
Mon Feb 18, 2019 9:12 am
Is there a solution for this pop up problem? I'm having the same issue and I have disabled the safari and chrome pop up blockers.
This issue is being handled through the Thursby Support database. I will update this post once a resolution has been made.

Re: Pop-up blocker

Posted: Wed Feb 20, 2019 12:27 pm
by Kcjetchaser
I am unable to use EDM in NSIPS due to pop up blocker.

Re: Pop-up blocker

Posted: Wed Feb 20, 2019 12:32 pm
by Kcjetchaser
I'm using r2s on iPad and iPhone. Unable to use EDM in NSIPS.

Re: Pop-up blocker

Posted: Wed Feb 20, 2019 12:43 pm
by kim
Kcjetchaser wrote:
Wed Feb 20, 2019 12:27 pm
I am unable to use EDM in NSIPS due to pop up blocker.
This issue is being handled through the Thursby Support database. I will update this post once a resolution has been made.

Re: Pop-up blocker

Posted: Mon Feb 25, 2019 7:01 pm
by Vanity5
I am having the same issue. How long til a resolution?

Re: Pop-up blocker

Posted: Tue Feb 26, 2019 8:26 am
by kim
Vanity5 wrote:
Mon Feb 25, 2019 7:01 pm
I am having the same issue. How long til a resolution?
This issue is being handled through the Thursby Support database. I will update this post once a resolution has been made.