Initial Set-up

CAC access to the Navy Reserve Ready-2-Serve (R2S) System for iOS

Initial Set-up

Postby aesmith » Wed Nov 09, 2016 8:30 am

I can't even get it to prompt me for my pin. Sometimes a tiny green light will flash once when I plug in my CAC to the reader, but more often than not, no signal that anything is connected. Is there some initial set up I am missing?
aesmith
 
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Re: Initial Set-up

Postby michaelwolfe » Wed Nov 09, 2016 9:02 am

Aesmith,

It sounds like you are using R2S for Android, is this correct? When you connect the reader to your device you should see a prompt from R2S asking for permission to use the card reader, do you see this message? What kind of Android device are you using?


Michael
michaelwolfe
 
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Re: Initial Set-up

Postby aesmith » Wed Nov 09, 2016 9:47 am

Hi. Sorry for not being specific. No, I have an iPhone 6. Thanks!
aesmith
 
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Joined: Wed Nov 09, 2016 8:28 am

Re: Initial Set-up

Postby michaelwolfe » Wed Nov 09, 2016 9:51 am

Aesmith,

Thank you for this information. When you connect the reader, you should see a white light appear and stay on just below the lightning connector, does this happen, or does the light go off immediately? Which version of iOS do you have installed on your phone? To see this, open your phone's Settings > General > About. If you do not have iOS 10.1, please update your phone. The first few releases of iOS 10 had an issue with connecting to our readers and prevented them from functioning on iPhones.


Michael
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Joined: Fri Feb 17, 2012 11:49 am


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