Won't read card

CAC access to the Navy Reserve Ready-2-Serve (R2S) System for iOS
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NuclearNick
Posts: 2
Joined: Wed Dec 14, 2016 7:54 pm

Won't read card

Post by NuclearNick » Wed Dec 14, 2016 8:00 pm

Just using reader for the first time on iPhone 6 running version 10.1 of the IOS. Light in the reader comes on but in the R2S app it isn't recognizing my card. Just get the screen that says "Please insert a smart card" which just times out. Any suggestions?

NuclearNick
Posts: 2
Joined: Wed Dec 14, 2016 7:54 pm

Re: Won't read card

Post by NuclearNick » Wed Dec 14, 2016 9:25 pm

I restarted my phone with the reader plugged in and it works like a champ now!

carl
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Posts: 178
Joined: Wed Feb 23, 2011 5:04 pm
Location: Arlington, Texas
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Re: Won't read card

Post by carl » Fri Dec 16, 2016 9:27 am

We've seen this problem sometimes after an iOS update. The hardware is not recognized until the iPhone/iPad is restarted. Thanks for letting us know.

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