Won't read card

CAC access to the Navy Reserve Ready-2-Serve (R2S) System for iOS
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NuclearNick
Posts: 2
Joined: Wed Dec 14, 2016 7:54 pm

Won't read card

Post by NuclearNick » Wed Dec 14, 2016 8:00 pm

Just using reader for the first time on iPhone 6 running version 10.1 of the IOS. Light in the reader comes on but in the R2S app it isn't recognizing my card. Just get the screen that says "Please insert a smart card" which just times out. Any suggestions?

NuclearNick
Posts: 2
Joined: Wed Dec 14, 2016 7:54 pm

Re: Won't read card

Post by NuclearNick » Wed Dec 14, 2016 9:25 pm

I restarted my phone with the reader plugged in and it works like a champ now!

carl
Site Admin
Posts: 185
Joined: Wed Feb 23, 2011 5:04 pm
Location: Arlington, Texas
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Re: Won't read card

Post by carl » Fri Dec 16, 2016 9:27 am

We've seen this problem sometimes after an iOS update. The hardware is not recognized until the iPhone/iPad is restarted. Thanks for letting us know.

escobedoma
Posts: 1
Joined: Fri Oct 12, 2018 11:44 am

Re: Won't read card

Post by escobedoma » Fri Oct 12, 2018 11:49 am

My cac reader lights up, but doesn’t get past the “Please insert smart card” page. I restarted my phone, and I’m still having this issue.

michaelwolfe
Posts: 335
Joined: Fri Feb 17, 2012 11:49 am

Re: Won't read card

Post by michaelwolfe » Mon Oct 15, 2018 10:58 am

escobedoma,

Which version of iOS is on your phone? Does the blue light ever flicker when you first insert your CAC into the reader? Does your CAC work on a Windows computer?


-Michael

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