Can't do initial setup

CAC access to the Navy Reserve Ready-2-Serve (R2S) System for iOS
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cpkoutras
Posts: 2
Joined: Mon Mar 27, 2017 11:49 am

Can't do initial setup

Post by cpkoutras » Mon Mar 27, 2017 12:06 pm

iPhone 5s, iOS 10.2.1: I can't get past the initial welcome screen that instructs me to insert the reader and card. When I insert it, nothing happens. No lights come on. I try to tap "R2S App Reset" and still nothing happens. I have restarted the phone multiple times with and without the reader plugged in. Still the same result. Please help.

michaelwolfe
Posts: 319
Joined: Fri Feb 17, 2012 11:49 am

Re: Can't do initial setup

Post by michaelwolfe » Mon Mar 27, 2017 2:20 pm

cpkoutras,

Does your phone have a case on it? Are you using an adapter or extender when you connect the reader to your phone?


Michael

cpkoutras
Posts: 2
Joined: Mon Mar 27, 2017 11:49 am

Re: Can't do initial setup

Post by cpkoutras » Mon Mar 27, 2017 3:07 pm

Well, there it is. It does have a case, and when I removed the case, the reader apparently had further to go to be fully seated. Now it works without the case. Thanks!

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