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Can't do initial setup

Posted: Mon Mar 27, 2017 12:06 pm
by cpkoutras
iPhone 5s, iOS 10.2.1: I can't get past the initial welcome screen that instructs me to insert the reader and card. When I insert it, nothing happens. No lights come on. I try to tap "R2S App Reset" and still nothing happens. I have restarted the phone multiple times with and without the reader plugged in. Still the same result. Please help.

Re: Can't do initial setup

Posted: Mon Mar 27, 2017 2:20 pm
by michaelwolfe
cpkoutras,

Does your phone have a case on it? Are you using an adapter or extender when you connect the reader to your phone?


Michael

Re: Can't do initial setup

Posted: Mon Mar 27, 2017 3:07 pm
by cpkoutras
Well, there it is. It does have a case, and when I removed the case, the reader apparently had further to go to be fully seated. Now it works without the case. Thanks!