Can not get past initial screen

CAC access to the Navy Reserve Ready-2-Serve (R2S) System for Android

Can not get past initial screen

Postby Woodsman27 » Mon Apr 24, 2017 5:24 pm

Good evening, I can not get past the start up screen. I have an LG5 and I have a micro to usb C adapter that is supposidly OTG compatible. My phone is also OTG compatible. When I open the app I am prompted to attatch my CAC, when I do so the spinning circle of death does not go away and nothing changes. Also the green light on the reader does not illuminate when I insert my CAC. Any and all information will be greatly appreciated!
Woodsman27
 
Posts: 1
Joined: Mon Apr 24, 2017 4:41 pm

Re: Can not get past initial screen

Postby David Mattes » Tue Apr 25, 2017 11:57 am

Woodsman27,

I'm sorry to hear things are not going so well with your setup. I'd like to get a screen shot of the adapter your using sent to support@thursby.com so I can do some research on it.

-David
David Mattes
 
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Joined: Fri Nov 11, 2016 11:24 am


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