reader not recognizing cac card

CAC access to the Navy Reserve Ready-2-Serve (R2S) System for Android
kim
Posts: 18
Joined: Fri Apr 29, 2016 10:22 am

Re: reader not recognizing cac card

Post by kim » Wed Sep 07, 2016 10:35 am

@pkphi44, @Ginger and @Elpresidente22-
I will be reaching out to you all individually through our support email for further troubleshooting. Once a resolution is found, we will update this forum post accordingly. We appreciate your patience until then.

kim
Posts: 18
Joined: Fri Apr 29, 2016 10:22 am

Re: reader not recognizing cac card

Post by kim » Tue Jan 30, 2018 4:09 pm

In trying to close some forum threads that had gone unanswered, I’m posting the outcome of this problem.

The problem was determined to be how we ask for permissions to access the USB reader. We changed how we request that permission from Android, and that seems to have resolved the issue of readers not being recognized on devices that have Knox enabled. This change was included in R2S 1.1.2 (911) and Sub Rosa 3.1.2 (911), both released January 23, 2017.

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