Technical Support

web.mail.mil

If you have Sub Rosa or Sub Rosa Pro 4.0.4, Apple iPhone or iPad, and a Dual Persona CAC, you will likely not be able to access web.mail.mil. You will see a certificate prompt when accessing that site, but the correct certificate is not show. We are aware of the issue, and we expect an upate in the next few days.

Defense Travel Systems (DTS)

As of 17 May, the following is no longer a problem. DTS now allows for connections from our browser. The information is still listed for those that may have seen the error recently.


When using Sub Rosa or R2S to access DTS, you may get the following error:

Cannot Open Page
Sub Rosa cannot open the page because the network connection was lost.
It appears that a change on the DTS server is blocking connections. We are investigating this issue and will provide more information as it becomes available.

Current Support Questions

iPad & iPhone (iOS)

Android Tablets & Smartphones

macOS

Help Options

Support hours are Monday to Friday, 8 AM - 5 PM US Central Time