UPDATE - October 24, 2016
iOS 10.1 was released today and does fix the Apple bug causing this issue.
UPDATE - October 12, 2016
Over the past week, we've received several reports from customers that the public beta of iOS 10.1 corrects the bug that keeps the phone from seeing the reader.
UPDATE - September 23, 2016
Apple released iOS 10.0.2 today, September 23rd. Our testing shows that this DOES NOT fix the bug affecting our readers.
Original - September 9, 2016
Thursby testing has shown that our PK7 reader is not recognized by iOS 10 on an iPhone. However, all of our case readers (including our latest iPhone 6 case reader) are recognized and function properly.
iPhones affected by the bug: iPhone 5S and 5C, 6 and 6 Plus, 6S and 6S Plus
iPhones not affected by this bug: iPhone 5, iPhone 7 and 7 Plus
We sent this email to everyone who purchased a PK7 or who registered PKard Reader or Sub Rosa:
Please be advised that Apple has a bug in iOS 10 that keeps this reader from working on an iPhone.
WE ADVISE THAT YOU DO NOT UPDATE TO iOS 10 UNTIL FURTHER NOTICE.
The symptom is that the phone cannot see the reader. This appears to only happen with the PK7 lightning dongle readers on the iPhone and none of our other readers, including our latest iPhone 6 case reader. It also does not appear on the iPad or in any prior release of iOS.
During the beta cycle this bug was promptly reported to Apple, but it appears that tight scheduling prevented a fix to get into the initial release of iOS 10. From past experience we expect that Apple will fix this in some future update of the OS. For those who cannot wait on an Apple fix, we expect to be able to provide an application within the next couple of weeks that can update the firmware of the reader from a PC
I deeply apologize for this issue and any inconvenience it may cause. Please do not hesitate to reach out to us at +1(817) 478-5070 or email@example.com with any questions or concerns you may have.
More information will be added here as it becomes available.