Common problems using PKard for Mac on High Sierra

Here are the most common problems / solutions using PKard for Mac on High Sierra.

PKard Assistant will not recognize the card is available.

When PKard Assistant prompts you to connect your reader and insert your card, sometimes the reader is recognized and the card is not. In this situation, the software is already installed, and the PKard Assistant can be canceled.

To verify that PKard for Mac is working, put your card in the reader, then launch Keychain Access from the Utilities folder. If your card shows up at the top of the list of Keychains on the left (above the word 'login'), then PKard is installed and working.

Card does not appear in Keychain Access when it should, or card appears in Keychain Access when it shouldn't.

Sometimes, Keychain Access shows the card information after the card has been removed from the reader, or Keychain Access doesn't show the card information after the card has been inserted into the reader. To fix this, simply quit and reopen Keychain Access.

Safari does not prompt the user for a certificate.

Sometimes, Safari will not prompt the user to select a certificate even though the card is available. Here are steps that we've found to work around this issue:

  1. quit Safari
  2. open Google Chrome (if needed, Chrome can be downloaded from https://www.google.com/chrome)
  3. in Chrome, visit the same URL from Safari (you should be prompted to choose a certificate)
  4. quit Chrome
  5. launch Safari and visit the same URL again (this time, you should be prompted to choose a certificate)